Senior Manager, Service Product Lifecycle (Aesthetic Medical Device) Bothell, WA

Job Description

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Senior Manager, Service Product Lifecycle (Aesthetic Medical Device) Bothell, WA

Job Location: Bothell, Washington, USA

Job Requisition ID: 14934

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesnt just wait for change but actively creates it-where your skills and values drive our collective progress and impact.

The Senior Manager, Service Product Lifecycle, owns Sustaining and New Product Development activities for the service team within Solta. This includes day-to-day collaboration with the R&D, Supply chain and Product Management teams in Bothell to deliver service requirements in sustaining and NPI Projects. This role also drives investigating, diagnosing, and resolving technical issues from the market teams into the develop process, implementing design improvements that enhance product reliability and efficiency. The role requires a deep understanding of engineering principles, problem-solving skills, and a proactive approach to continuous improvement.

Key Responsibilities

Product Development

• Develop service and reliability requirements in the product requirements documents in collaboration with Product Support and Field Service Teams
• Support identification and development of service tools required for field service and repair center engineers
• Execute service deliverables for end of production and end of service processes to ensure spare parts supply through support life of products

Product Improvements

• Collaborate with R&D leadership, product managers, SMEs, and key stakeholders to revise and continuously drive improvements
• Partner with the market teams and Product Support Engineering to consolidate failure trends and analytics
• Ensure compliance with safety, quality, and regulatory standards throughout product development and sustaining phases

Cross-Functional Collaboration

• Collaborate with R&D and Manufacturing Engineering to resolve issues and improve processes
• Support repair centers globally with process and tooling support
• Team participates in the design transfer process from R&D and Manufacturing Engineering to Service functions
• Work with Service Business Analyst to ensure price books in ServiceMax are up to date

Documentation & Spare Parts

• Oversee technical documentation for products, including design changes, specifications, assembly instructions, travelers, and service manuals
• Create and manage service process documents to support product release, product revisions and regulatory updates
• Maintain end item BOM structures and production routes
• Lead team to execute master data creation for spare parts release for new products and market expansions
• Maintain global parts cost and pricing data

Testing & Validation

• Lead field and lab testing to verify and validate product modifications and improvements
• Develop and execute test plans to evaluate product updates for performance and compliance
• Create process and equipment verification and validation plans and reports

Position Requirements

Formal Education & Certification

• Bachelors degree in Mechanical Engineering, BioMedical Engineering, Electrical Engineering, or related field
• 10 Year experience in an engineering management role, with a focus on product support, sustaining engineering, manufacturing engineering, preferably in a medical device capital equipment manufacturing environment or another regulated environment

Knowledge & Experience

• Strong understanding of engineering principles, including design, manufacturing, and product lifecycle
• Knowledge of lean manufacturing principles and tools such as PFMEA, SPC, and DOE
• Experience with CAD tools, product testing, and analysis
• Excellent problem-solving and troubleshooting skills
• Familiarity with industry standards and regulations related to product safety and quality, including FDA Quality System Regulation (QSR) and ISO 9001

Technical Skills

• Strong PC skills required - Word, Excel, PowerPoint, etc.
• Knowledge of product lifecycle management (PLM) tools and processes
• Familiarity with statistical analysis and reliability testing

Language and Verbal Skills

• Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
• The ideal candidate will have the ability to clearly and professionally read, analyze, and interpret engineering specifications, professional journals, technical procedures, and governmental regulations

Physical Requirements

• While performing the duties of this job, the employee may be required to perform lifting tasks of up to 70 pounds for short durations
• Duties of this job may involve standing and/or walking for extended periods of time
• Duties also involve daily keyboard data entry
• Specific vision abilities required by this job include close vision

Work Environment

• Most work will be performed in an office and light manufacturing environment
• The noise level in the work environment is usually low to moderate

Safety

• Solta is committed to the health and safety of our employees
• We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others

The range of starting base pay for this role is $150K-210K. Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location. In addition to base pay, this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.

Benefits package includes a comprehensive Medical (includes Prescription Drug), Dental, Vision, Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, stock purchase plan, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, employee referral bonuses and employee discounts.

We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

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