Senior Manager, Service Technology

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand youre not just building a career - youre building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

• Provide Dealers and related third Parties with world class technical information and diagnostic tools to effectively and efficiently maintain and repair Hyundai and Genesis vehicles in the US.
• Support achieving company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost. Support NHTSA compliance through effective support of recall/campaign completion.

HOW YOU WILL MAKE AN IMPACT

• Lead publication of Service Manuals, Technical Information, TSBs, and other publications in collaboration with HMC and Quality/Service Engineering, leveraging omni-channel technology to provide dealers and the repair industry with information needed to maintain, diagnose, and repair vehicles.
• Develop, implement, and support the Global Diagnostic System (GDS) platform and applications with HMC and key affiliates to enable effective vehicle diagnosis and repair.
• Lead AI-forward initiatives across aftersales, including AI-powered diagnostic and repair assistance, automated warranty validation, telematics-based repair guidance, data governance, AI readiness, solution evaluation, benchmarking, and deployment recommendations.
• Lead strategy, development, and modernization of diagnostic and telematics portfolios, including RDSP and next-generation platform transitions (HTI/GTI to GSW/GSI, Cloud Diagnostic Platform).
• Lead Right-to-Repair (RTR) compliance and strategy for HMA and Genesis, including J2534 pass-thru, data-stream availability, MOU obligations, and alignment with HMC.
• Establish KPIs, performance measurements, Jira reporting, and executive dashboards to identify performance gaps and provide actionable recommendations.
• Develop business plans, budgets, staffing strategies, and external partner strategies; track performance and make adjustments as needed.
• Recruit, hire, train, coach, develop, and retain employees; establish goals, conduct performance reviews, and provide career development guidance.
• Evaluate, select, contract with, and manage vendors; conduct RFPs, draft scopes and contracts, manage vendor performance, purchase requests, invoice payments, travel, and expense approvals.
• Negotiate and approve software licensing, diagnostic-tool commercial agreements, and lead policy development and governance in accordance with HMA delegation of authority.

WHAT YOU WILL BRING TO THE ROLE

• Must be a high school graduate.
• Bachelor's degree preferred in Engineering or related science.
• Master's degree a plus.
• Eight or more years of related Automotive or similar technical industry experience.
• Prior supervisory experience is desired.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); advanced Excel and data visualization/BI (e.g., Power BI) with strong executive presentation skills.
• Thorough automotive technical knowledge required.
• Strong written and oral communication skills.
• Strong analytical/problem solving ability.
• Strong data management/general and statistical analysis/reporting capabilities.
• Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
• Able to work independently with minimal supervision and direction.
• Working knowledge of AI/ML concepts, with experience overseeing AI/agent solution implementations.
• Familiarity with automotive diagnostic platforms and telematics (e.g., diagnostic scan tools, TIS, J2534).
• Knowledge of Right-to-Repair (RTR) regulatory requirements and data/security governance principles.
• Experience with software licensing/contract negotiation and vendor management.
• Experience leveraging process automation and workflow tools (e.g., Power Automate, Copilot Studio) to drive operational efficiency.

WHAT HYUNDAI CAN OFFER YOU

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match

Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution

• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs
• Compensation Range: $114,800.00 - $164,000.00 annual base salary

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

• Physical requirements: Normal office duties.
• Occasional lifting and/or vehicle mechanical assembly/disassembly.
• Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver's license and good driving record.
• Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
• Up to 25% domestic travel and occasional international travel, including Korea.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.