We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health is looking for a Senior Manager, Software Development Engineering to drive execution for the Contact Center platform, enabling seamless omnichannel experiences for members.
This role functions as a solution execution lead, responsible for delivering core business capabilities, foundational AI capabilities, and platform technology enablers required to achieve end-to-end business outcomes.
The role partners closely with Product, Architecture, and cross-program stakeholders to deliver consistent, high-quality, AI-enabled member experiences, while advancing DevOps maturity, release management, and platform scalability.
Key Responsibilities
Serve as the solution execution lead, delivering core capabilities, AI frameworks, and platform enablers that drive measurable business outcomes across contact center operations
Lead end-to-end solution delivery across omnichannel platforms, improving first-contact resolution, reducing call drivers, and increasing agent productivity and experience consistency
Deliver foundational AI capabilities that enable workflow automation, reusable service agent patterns across assisted and self-service channels, and adoption of agent orchestration approaches
Drive execution across engineering and operations to deliver scalable, reliable solutions aligned to business KPIs
Lead innovation and POCs, accelerating adoption of AI and automation capabilities into production
Advance DevOps and CI/CD practices and modernize release management to improve delivery velocity, stability, and adoption
Ensure solutions meet performance, scalability, and reliability standards, driving improved operational metrics and customer satisfaction
Required Qualifications
8+ years of experience in software engineering, solution architecture, or platform engineering, delivering large-scale enterprise solutions
Proven ability to lead end-to-end solution delivery for complex, distributed platforms (contact center, CRM, or omnichannel ecosystems), driving measurable improvements in performance, scalability, and user experience
Experience leading POCs and innovation initiatives and scaling them into production solutions that deliver business value
Strong experience driving modern engineering practices, including DevOps, CI/CD, cloud-based architectures, and API-driven integrations to improve delivery speed, quality, and reliability
Experience delivering or enabling AI-driven capabilities or automation frameworks within enterprise platforms
Ability to translate business and product needs into scalable technical solutions that drive measurable outcomes, including improved speed to market, operational efficiency, and customer experience
Preferred Qualifications
Proven leadership in executing cross-functional and cross-program initiatives, ensuring alignment and delivery against shared business goals
Strong communication skills with the ability to clearly articulate technical strategy, trade-offs, and delivery risks
Experience with contact center platforms (Salesforce Service Cloud, Five9, etc.)
Experience with SAFe or large-scale Agile programs
Healthcare or regulated industry experience
Education
Bachelor's degree in Computer Science, Information Systems, Engineering, related field, or equivalent experience (Highschool diploma plus 4 years relevant work experience).
Pay Range
The typical pay range for this role is:
$130,295.00 - $260,590.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.