Senior Manager/Team Lead, Enterprise Applications (Enterprise Document Services)
Location: Hybrid (Newark, NJ - 2 consecutive days onsite per month)
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NOTE: We cannot consider third party candidates. Please do not contact us about this position.

Position Summary

We are seeking a strategic and transformational Senior Manager, Enterprise Applications to lead a portfolio of enterprise document services and customer communication technologies supporting critical business operations within a complex enterprise environment.

In partnership with business stakeholders, this leader will define the technology strategy, roadmap, and delivery model for a portfolio of enterprise applications supporting Document Generation, Enterprise Content Management (ECM), Document Storage & Archiving, and Enterprise Communication Services. This includes technologies responsible for document creation, management, storage, retention, and delivery across multiple communication channels including print, email, fax, SMS, and secure digital platforms.

This position will oversee approximately 45–50 technology professionals through four Team Leads responsible for Document Generation, Enterprise Content Management, Document Storage, and Communication Services. The ideal candidate is a visionary technology leader with a strong software engineering background who can modernize enterprise platforms, improve operational performance, and identify opportunities to leverage Artificial Intelligence (AI), automation, and intelligent document processing to transform how enterprise document services are delivered.

This role requires an experienced people leader who can balance strategic planning with operational execution while ensuring high levels of application availability, software quality, regulatory compliance, and customer satisfaction.

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Primary Responsibilities

Strategic Leadership & Business Partnership

• Partner with business stakeholders to develop and execute technology and digital strategies aligned with enterprise objectives.
• Establish and maintain multi-year technology roadmaps for an enterprise application portfolio supporting document management and customer communications.
• Evaluate emerging technologies, AI capabilities, automation, and intelligent document processing solutions to improve efficiency, scalability, and customer experience.
• Lead organizational and technology transformation initiatives that modernize enterprise platforms, operating models, and delivery processes.
• Implement transparent demand management processes and prioritize technology investments based on business value.

People Leadership

• Lead, coach, mentor, and develop approximately 45–50 technology professionals through four Team Leads responsible for enterprise document services.
• Foster a high-performing, collaborative, and customer-focused culture while guiding teams through organizational and technology transformation.
• Manage workforce planning, recruiting, performance management, employee development, succession planning, and engagement initiatives.
• Maintain an effective balance of internal employees and onshore/offshore contract resources to meet evolving business demands.
• Promote continuous learning, innovation, accountability, and operational excellence throughout the organization.

Enterprise Application & Software Delivery

• Direct the software development lifecycle (SDLC) across in-house developed and vendor-supported enterprise applications.
• Ensure software engineering best practices, architecture standards, testing, quality assurance, security, and release management are consistently applied throughout the application lifecycle.
• Support Agile and Scrum adoption while driving continuous improvement across development and delivery teams.
• Collaborate with Enterprise Architecture, Infrastructure, Information Security, Data Governance, and other technology organizations to ensure enterprise standards are met.
• Ensure business, functional, and non-functional requirements are effectively translated into high-quality technology solutions.

Enterprise Document Services

• Provide strategic and operational leadership for enterprise platforms supporting:
  • Document Generation and Composition
  • Enterprise Content Management (ECM)
  • Document Storage and Archiving
  • Enterprise Communication Delivery
• Oversee technologies supporting document creation, storage, retrieval, retention, governance, and multi-channel communications.
• Drive modernization of enterprise document platforms supporting member, provider, claims, enrollment, prior authorization, appeals, and regulatory communications.
• Ensure enterprise document platforms support security, compliance, governance, auditability, and business continuity requirements.

Application Portfolio & Service Delivery

• Manage an enterprise application portfolio consisting of multiple business-critical applications.
• Maintain 24x7 production support and ensure application availability, reliability, scalability, and operational excellence.
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), operational dashboards, and continuous service improvement initiatives.
• Drive proactive incident management, problem management, capacity planning, and operational risk mitigation.
• Ensure application performance meets agreed-upon business expectations.

Vendor, Financial & Operational Management

• Develop vendor strategies that align with workforce planning, budget objectives, and technology roadmaps.
• Manage vendor relationships, contract negotiations, software licensing, consulting engagements, and outsourced service providers.
• Monitor vendor performance and ensure contractual obligations, delivery commitments, and SLAs are consistently achieved.
• Manage annual operating budgets, technology investments, forecasting, and financial planning.
• Drive operational efficiencies while balancing cost optimization, service quality, and customer satisfaction.
• Ensure compliance with organizational policies, financial controls, audit requirements, and regulatory standards.

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Required Qualifications

• High School Diploma or GED required; Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Business, or a related field preferred, or equivalent combination of education and experience.
• 8+ years of progressive experience leading enterprise application development, software engineering, or enterprise technology organizations.
• 5+ years of leadership experience managing technology teams, software delivery organizations, or enterprise application portfolios.
• Experience leading multiple managers, Team Leads, or large cross-functional technology teams of approximately 40–50 professionals.
• Strong experience managing enterprise application portfolios, software delivery, and production support environments.
• Demonstrated expertise with the Software Development Life Cycle (SDLC), including software engineering, testing, deployment, maintenance, and operational support.
• Experience leading enterprise document management, enterprise content management (ECM), customer communications management (CCM), document generation, or related enterprise application platforms.
• Proven ability to establish technology roadmaps, drive modernization initiatives, and lead organizational transformation.
• Experience managing 24x7 production support environments with responsibility for application availability, reliability, quality, and service delivery.
• Experience establishing and managing Service Level Agreements (SLAs), operational metrics, and continuous improvement programs.
• Strong knowledge of enterprise architecture principles, governance, information security, and data governance practices.
• Demonstrated success managing vendors, contracts, budgets, and outsourced technology services.
• Excellent leadership, communication, stakeholder management, organizational, and problem-solving skills.

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Preferred Qualifications

• Experience supporting enterprise applications within a healthcare payer or other highly regulated industry.
• Experience with Enterprise Content Management (ECM) platforms such as IBM FileNet, OpenText, Hyland OnBase, SharePoint, or similar enterprise solutions.
• Experience with Customer Communications Management (CCM) and document composition technologies such as OpenText Exstream, Quadient Inspire, Smart Communications, Adobe Experience Manager Forms, or Oracle Documaker.
• Experience leading enterprise communication platforms supporting print, email, fax, SMS/text messaging, secure messaging, and digital communications.
• Experience implementing AI, intelligent automation, machine learning, or digital transformation initiatives within enterprise technology organizations.
• Experience with Agile, Scrum, or Scaled Agile software delivery methodologies.
• Experience managing enterprise application portfolios in partnership with business stakeholders, infrastructure, information security, and enterprise architecture teams.
• Lean Six Sigma, Project Management Professional (PMP), Agile, Scrum, or Scaled Agile certifications.
• Experience leading technology organizations through organizational change and large-scale platform modernization initiatives.

This role is ideal for a strategic technology leader who combines deep enterprise application experience with a passion for innovation, operational excellence, and people leadership. You will have the opportunity to shape the future of enterprise document services by modernizing mission-critical platforms, introducing AI-enabled capabilities, and leading a high-performing organization that delivers secure, reliable, and scalable solutions supporting critical business operations.