Senior Manager, Technical Operations

Location: [Remote] Reports to: [COO]

About the Role

We're looking for a Technical Operations Manager to own the systems, tools, and processes that support our clients. You'll sit at the intersection of engineering, IT, and operations — building and supporting the infrastructure for our client base. This role is part hands-on technical work, part program management, and part customer success.
The right person is equal parts builder and operator: someone who can design a scalable onboarding workflow in the morning, troubleshoot an integration in the afternoon, and present a vendor cost analysis to leadership the next day.

What You'll Do

• Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
• Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management
• Manage relationships with vendors and agencies
• Partner with engineering and product on technical operations with company priorities
• Lead or contribute to cross-functional projects: tool migrations, system integrations, automation initiatives
• Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement
• Handle escalations and resolve operational issues with urgency and clear communication
• Document systems, runbooks, and processes so the team can scale

What We're Looking For

Required:

• 5+ years in technical operations, IT operations, DevOps, or a closely related role
• Strong understanding of cloud infrastructure (AWS, GCP, or Azure), SaaS administration, and identity/access management (Okta, Google Workspace, etc.)
• Proven track record managing vendor and/or client relationships
• Excellent project management skills — you can run multiple workstreams without dropping the ball
• Strong written and verbal communication; comfortable working with both technical engineers and non-technical stakeholders

Nice to have:

• Experience at a high-growth startup or scale-up
• People management experience
• Experience with workflow automation tools (Linear)