Senior Manager - Technical Resiliency

This job posting is anticipated to remain open for 30 days, from 06-Jul-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Team Overview

Technology Resiliency is responsible for ensuring critical business services remain available, recoverable, and resilient in the face of disruption. The team partners across infrastructure, engineering, cloud, operations, and business stakeholders to strengthen the organization's ability to prevent, withstand, and recover from technology incidents.

As a Senior Manager, Technical Resiliency, you will lead the development and execution of enterprise resiliency strategies across a complex hybrid environment spanning on-premises, cloud, and SaaS platforms. This role provides the opportunity to influence enterprise-wide resiliency capabilities, lead large-scale recovery exercises, drive automation initiatives, and help shape the future of technology resilience across the organization.

What You'll Do

• Lead the design, implementation, and continuous improvement of enterprise resiliency and disaster recovery capabilities across critical technology platforms.
• Plan and execute failover, failback, tabletop, and simulation exercises to validate recovery readiness and strengthen organizational resilience.
• Partner with engineering, infrastructure, cloud, and business teams to identify risks, improve recovery strategies, and embed resiliency best practices.
• Develop and maintain recovery runbooks, dependency maps, and resiliency standards that support effective incident response and recovery.
• Drive automation and orchestration initiatives that improve recovery speed, consistency, and operational efficiency.
• Establish and monitor resiliency metrics, including recovery testing outcomes, RTO/RPO achievement, and remediation progress.
• Lead post-exercise reviews and continuous improvement efforts to address resiliency gaps and reduce operational risk.
• Provide technical leadership and strategic direction to advance enterprise resiliency programs, governance, and long-term readiness.

What Experience You'll Need:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of experience in technology resiliency, disaster recovery, infrastructure engineering, cloud operations, site reliability engineering, or related technical disciplines.
• Experience developing, implementing, or supporting disaster recovery and resiliency programs in complex enterprise environments.
• Knowledge of high availability, fault tolerance, backup and recovery, and business continuity principles.
• Experience supporting hybrid technology environments that include on-premises infrastructure, cloud platforms, and SaaS solutions.
• Ability to coordinate and influence cross-functional teams to achieve shared resiliency objectives.
• Strong analytical, problem-solving, and risk-management skills.
• Excellent verbal and written communication skills with the ability to communicate complex concepts to both technical and non-technical audiences.

What Could Set You Apart:

• 10+ years of experience in technology resiliency, disaster recovery, infrastructure engineering, or related areas.
• Experience designing and leading large-scale failover and recovery testing programs.
• Knowledge of resiliency architectures, multi-region recovery strategies, and enterprise dependency mapping.
• Experience with resiliency, observability, or service-mapping tools such as ServiceNow, Dynatrace, or AppDynamics.
• Familiarity with backup and recovery platforms such as Rubrik, Commvault, NetBackup, or Veeam.
• Experience with recovery orchestration tools such as Azure Site Recovery, VMware SRM, AWS Elastic Disaster Recovery, Zerto, or similar technologies.
• Experience with scripting, automation, or Infrastructure as Code tools, including Python, PowerShell, Terraform, or comparable technologies.
• Relevant certifications such as CBCP, MBCI, AWS, Azure, VMware, ITIL, or related resiliency, cloud, or infrastructure certifications.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.