Senior Manager, Technology Operations

# Position Summary

Join Walmart Claims Services Technology Operations team and help power the future of claims management. This team delivers and supports the technology platforms that manage insurance claims at scale for Walmart while also leading transformation initiatives focused on process optimization and AI-driven innovation. Its a unique opportunity to work at the intersection of operations technology and modernization-driving real impact across WCS.

This team works hand in hand with operational partners across Walmart Claims Services and the broader Walmart organization to streamline and modernize the claims management process. As a critical function within WCS, the team supports the core systems responsible for adjudicating claims-ensuring reliability, efficiency, and continuous improvement across the claims lifecycle.

# What youll do

• Partner with operational stakeholders to continuously evolve and enhance existing technology systems.
• Implement new technology solutions to improve efficiency and effectiveness across the claims lifecycle.
• Support, maintain, and upgrade existing platforms to ensure system stability, performance, and scalability.
• Drive transformational initiatives that modernize and optimize the claims management process.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process.

# What youll bring

• Demonstrated knowledge of insurance claims handling concepts and processes.
• Experience with claims systems and risk management platforms (RIMS).
• Preferred experience with Riskonnect and/or ClearSight platforms.
• Background working within a claims handling environment such as insurance, retail claims, risk management, or third-party administrator (TPA) organizations.
• Programming or technical development experience with the ability to support or enhance technology solutions.

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## Your Career Journey at Walmart

At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Heres what to expect when interacting with us as recruiters:

• Well reach out via verified LinkedIn profiles or emails ending in "@walmart.com" or "@samsclub.com".
• All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com.
• There is no cost or payment required to apply or be considered for a position.

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart.

### Compensation and Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits: Include medical, vision, and dental coverage.
• Financial benefits: Include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: Include PTO, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Include short-term and long-term disability, company discounts, Military Leave Pay, adoption, and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO, see One.Walmart.

### Live Better U

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

### Salary Range

The annual salary range for this position is $90,000.00 - $180,000.00.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Stock.

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# Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelors degree in computer science, management information systems, industrial engineering, engineering management, business information systems, project/program management, information technology, finance, management, or related area AND 5 years experience in project management, program management, program operations, or related area.
• Option 2: 7 years experience in project management, program management, program operations, or related area AND 2 years supervisory experience.

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# Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Masters degree in computer science, management information systems, industrial engineering, engineering management, business information systems, project/program management, information technology, finance, management, or related area AND 4 years experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

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# Primary Location

905 Customer Dr, Bentonville, AR 72716, United States of America

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Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.