Senior Manager, Training & Development (Clinical Research)

Senior Manager, Training & Development (Clinical Research)

Department: Operations

Employment Type: Full Time

Location: Alcanza Corporate

Reporting To: Hollis Ryan

Description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Sr. Manager, Training & Development leads the design, implementation, and scaling of clinical research training programs, aligned with strategic, operational, and quality objectives, across our multi-site clinical research network.

Key Responsibilities

Essential Job Duties:

• Partner with VP, Strategic Operations to align training with enterprise priorities and KPIs, translating strategic goals into scalable training programs

• Support workforce planning, capability building, and operational standardization

• Develop and execute a network-wide training strategy and program development

• Create standardized onboarding and role-based training for site staff (CRCs, investigators, site managers, etc.). Design curricula for:

• GCP, ICH guidelines, and compliance

• Protocol execution and study conduct

• Source documentation (ALCOA+)

• Regulatory documentation and inspection readiness

• E/SAE reporting and patient safety

• Partner with Site Operations to identify performance gaps and deploy targeted training

• Improve site KPIs (enrollment, retention, protocol adherence, data quality)

• Drive consistency and reduce variability across sites

• Ensure training meets FDA, ICH-GCP, and sponsor requirements

• Maintain inspection-ready training documentation

• Support audits, inspections, and CAPA implementation

• Manage and optimize LMS for training compliance and tracking

• Implement scalable learning solutions (e-learning, virtual, microlearning)

• Support adoption of clinical technologies (CTMS, EDC, eReg) through training

• Lead and develop training personnel or site-based trainers

• Influence site leaders to adopt standardized training practices

• Promote a culture of continuous learning and quality

• Establish and track training KPIs (compliance, time-to-productivity, audit outcomes)

• Analyze data to improve training effectiveness and operational impact

• Provide regular reporting to VP, Strategic Operations

• Lead training for new SOPs, systems, and process changes

• Support growth, scalability, and decentralized trial models

• Drive adoption of standardized practices across a distributed network

• Routinely assess study-specific process and training compliance and identifies emerging risks.

• May develop and support execution of corrective action plans at site and study level.

• Oversee people management activities including interviewing and selection, performance appraisals, job description preparation, employee counseling, and career coaching. Oversee payroll timecards, absence tracking/approvals, onboarding, and team training per operational needs.

• Participate, lead and/or present in management, training, department, site, and other meetings.

• Maintain strict confidentiality of employee, participant, customer, executive, board, business, and company information at all times, using sound judgment when handling sensitive or time-sensitive matters.

• Perform other duties, responsibilities, and special assignments as requested or assigned in support of business needs.

• business, and company information at all times, using sound judgment when handling sensitive or time-sensitive matters.

Skills, Knowledge and Expertise

Minimum Qualifications: A Bachelor's degree AND 8+ years of clinical research experience AND 3+ years of training and workforce development experience, OR an equivalent combination of education and experience, is required. 2+ years of management experience is required. Must have thorough knowledge of GCP, FDA regulations, and site operations. Certification in clinical research and/or training such as ACRP (CCRC/CCRA), SOCRA (CCRP), CPTD, or similar certification, is highly preferred. Experience in multi-site clinical research network or SMO is preferred. Experience with audits/inspections and site technologies is also preferred.

Required Skills:

• Proficiency with Microsoft applications (Word, Excel, Outlook, Teams, Sharepoint, and PowerPoint), email, web applications, and the ability to type proficiently (45+ wpm)
• Must possess strong organizational, time management and problem-solving skills.
• Well-developed written and verbal communication skills.
• Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, employees, managers, business leaders, and external customers.
• Strong facilitation skills with prior experience presenting content to all levels of the organization.
• Strong project management, analytical, and critical thinking skills.
• Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities.
• Must be professional, respectful of others, self-motivated, and have a strong work ethic.
• Must possess a high degree of integrity and dependability.
• Ability to work under minimal supervision, identify problems and implement solutions.
• Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.