Senior Manager, U.S. Benefits (Communications)

The Corporate US Benefits Manager – Communications is responsible for leading the development, governance, and delivery of enterprise-wide employee benefits communications and educational content for US employees. This role serves as the central owner of the benefits communication ecosystem, ensuring employees receive clear, compliant, accessible, and engaging information throughout their benefits journey. The position combines responsibility for communication governance, content quality, operational consistency, and employee experiences across multiple channels and platforms with hands-on content development and communication execution.

Operating within a large and complex corporate environment, this role partners closely with Benefits leadership, Legal/ERISA counsel, consultants, vendor partners, US employee benefits subject matter experts, and Corporate Communications to support enterprise employee benefits initiatives, Annual Enrollment, acquisitions and divestitures, organizational changes, and ongoing employee education. 

The ideal candidate brings strong enterprise communications expertise, operational discipline, governance mindset, and the ability to manage high-volume, multi-channel communications environments while continuously improving communication processes, tools, and employee experiences.

Impact You’ll Make

In this role, you will help employees understand, access, and effectively utilize their benefits through clear, accurate, and employee-centered communications.

You will play a key role in:

• strengthening communication governance and content quality
• improving employee understanding and engagement
• supporting annual enrollment, acquisitions, organizational changes, and US-based employee benefits initiatives
• modernizing communication tools, resources, templates, and content delivery methods
• improving consistency, accessibility, and usability across communication channels
• creating scalable communication processes that support long-term organizational growth

Your work will directly influence employee experience, compliance readiness, communication quality, and the effectiveness of Gallagher’s US benefits programs.

Enterprise Benefits Communications Management

• Own the development, governance, execution, and ongoing maintenance of benefits communications across employee-facing communication platforms and channels.

• Establish and maintain communication standards, templates, content governance practices, version control processes, and publication workflows.
• Drive a centralized approach to benefits communications that improves consistency, quality, accessibility, and employee understanding.
• Develop and maintain communication inventories, content repositories, communication calendars, and supporting documentation.

Communication Governance & Operational Excellence

• Develop, maintain, and continuously improve communication processes, workflows, and governance practices to support scalability and operational effectiveness.
• Establish scalable intake, review, approval, publication, and version control processes.
• Partner with US Benefits subject matter experts and leadership, Legal/ERISA counsel, consultants, and vendor partners to ensure content accuracy and consistency.
• Identify opportunities to improve communication effectiveness, employee engagement, and operational efficiency.
• Support communication quality assurance processes and governance controls.

Compliance Communications Oversight

• Ensure the accuracy, completeness, and timely distribution of all required benefits communications, including but not limited to:

• Summary of Benefits and Coverage (SBCs)
• Annual notices
• COBRA communications
• Medicare Part D notices
• CHIP notices
• Other required regulatory communications

• Partner with Legal and ERISA counsel to validate compliance language and mitigate risk.
• Maintain audit-ready communication records, governance controls, and distribution documentation.

US Benefits Content & Collateral Development

• Lead development and ongoing maintenance of Summary Plan Descriptions (SPDs), benefits guides, educational materials, enrollment webinars, and employee-facing content.

• Translate complex benefits information into clear, employee-centered language while maintaining compliance and accuracy.
• Partner with US Benefits leadership and subject matter experts, consultants, vendors, and Legal teams to ensure content remains current and effective.
• Develop communication assets supporting benefits programs, policy changes, and employee education efforts.

Lifecycle-Based Communication Strategy

• Develop and execute communication strategies aligned to key employee lifecycle moments, including:

• New hire onboarding
• Acquisitions and integrations
• Annual enrollment
• Ongoing employee education
• Qualifying life events
• Offboarding and COBRA transitions

• Ensure communications are timely, audience-specific, actionable, and aligned to employee decision points.

Enterprise Initiatives & Organizational Change Support

• Support communication planning and execution associated with enterprise initiatives, acquisitions, integrations, harmonization efforts, and organizational change activities.
• Partner with project teams and business stakeholders to develop communication strategies that support organizational readiness and employee adoption.
• Coordinate communication activities across multiple stakeholders, timelines, and workstreams.
• Support execution of high-volume communication initiatives in a fast-paced, evolving environment.

Digital Content & Communication Modernization

• Expand and continuously improve the organization’s US benefits communication library and employee education resources.
• Evaluate opportunities to modernize communication formats, channels, and employee support content.
• Improve accessibility, usability, and employee experience across communication platforms.
• Apply best practices in content design, employee communications, digital engagement, and communication operations.

Stakeholder Training & Enablement

• Develop communication guidance, job aids, and educational materials for internal stakeholders.
• Support HR Business Partners, Benefits team members, managers, and other stakeholder groups with communication resources and training.
• Enable stakeholders to accurately represent US benefits programs through consistent, high-quality messaging.

Team Leadership

• Manage and develop direct reports, providing coaching, performance management, and professional development support.
• Establish priorities, workflows, quality standards, and operational expectations.
• Foster a culture of accountability, collaboration, continuous improvement, and employee-centered communication practices.

Required

• Bachelor’s degree in Communications, Marketing, Journalism, English, Public Relations, Human Resources, or related field.
• 8-12 years of experience in enterprise communications, employee communications, content strategy, communication operations, or related disciplines within a large, complex organization.
• Demonstrated experience managing high-volume, multi-channel communication environments.
• Experience developing governance processes, content standards, communication workflows, and communication operations practices.
• Exceptional writing, editing, communication, and content development skills.
• Proven ability to translate complex topics into clear, actionable, employee-friendly communications.
• Strong stakeholder management and cross-functional partnership skills.

Preferred

• Experience supporting Benefits, HR, compliance, or other highly regulated employee-facing communication environments.
• Experience supporting annual enrollment, acquisitions, integrations, organizational change, or large-scale employee communication initiatives.
• Working knowledge of benefits programs, ERISA, and benefits administration practices.
• Experience partnering with Legal, compliance, and vendor teams in regulated environments.
• Familiarity with HRIS platforms and communication technologies.

Key Competencies

• Enterprise Communications Strategy & Execution
• Communication Governance & Operations
• Content Development & Editorial Excellence
• Multi-Channel Communication Management
• Employee Experience & Engagement
• Organizational Change Communications
• Cross-Functional Partnership
• Operational Discipline & Continuous Improvement
• Stakeholder Management & Influence
• Project & Initiative Coordination

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.