Senior Maritime Process Optimization Manager

Job Summary
The Senior Maritime Process Optimization Manager drives end-to-end operational process excellence across marine terminal operations, leading cross-functional initiatives to design, document, standardize, and optimize financial, administrative, and operational processes that improve efficiency, scalability, and performance.

Primary Objectives

• Lead process improvement initiatives across terminal operations, including yard, gate, vessel, maintenance and repair, and administrative workflows.
• Design and implement standardized operating procedures (SOPs) that drive consistency, efficiency, and compliance across terminal operations and systems.
• Manage complex, cross-functional projects, including terminal transitions and process transformations, to achieve operational and financial objectives.
• Partner with operations, IT, finance, and labor leadership to align systems, processes, and data with business strategy and continuous improvement goals.

Duties and Responsibilities

• Build strong relationships with internal stakeholders, including operations, finance, HR, IT, and labor leadership, to enable effective collaboration and execution.
• Partner with terminal operations leadership to identify process gaps, redundancies, inefficiencies, and risks and implement sustainable solutions.
• Lead process mapping, redesign, and optimization efforts across terminal operations, including marine, yard, gate, chassis pool, payroll, training, maintenance and repair, and administrative functions.
• Facilitate cross-functional workshops and working sessions to drive continuous improvement and operational alignment.
• Develop and document comprehensive SOPs, process flows, and work instructions to standardize operations across terminals.
• Ensure alignment of processes with regulatory requirements, safety standards, labor agreements, and internal policies.
• Direct and manage large-scale process improvement and transformation projects, including transition planning and execution for terminal changes such as pier or facility migrations.
• Support the development of business cases, feasibility studies, and implementation plans for operational and technology initiatives.
• Coordinate and communicate project objectives, timelines, risks, and progress with stakeholders and senior leadership.
• Drive integration of process improvements across terminal systems, including Terminal Operating Systems (TOS), financial systems, and reporting platforms.
• Establish and track key performance indicators (KPIs) and metrics to evaluate process effectiveness, productivity, and cost efficiency.
• Analyze operational, financial, and performance data to identify trends, measure outcomes, and prioritize improvement opportunities.
• Develop and implement change management strategies to support adoption and sustainability of new processes and tools.
• Provide training materials, documentation, and guidance to support adoption of new processes and systems.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor’s degree in Business, Maritime, or related field or equivalent combination of education and experience required

Licenses and Certifications

• Valid state-issued driver’s license required
• Transportation Worker Identification Credential (TWIC) required
• Lean, Six Sigma, or continuous improvement certification preferred

Work Experience

• 8+ years' experience in business process improvement, operations, or project management required
• 4+ years' experience within marine terminal, logistics, transportation, or related operational environment required
• Experience leading cross-functional, large-scale transformation or process redesign initiatives required

Required Knowledge, Skills and Abilities

• Strong understanding of terminal operations, including yard, gate, vessel, and intermodal workflows.
• Knowledge of labor environments and union-related operations within port or terminal settings preferred.
• Excellent verbal and written communication skills with the ability to present to diverse audiences and leadership levels.
• Advanced knowledge of process improvement methodologies, including Lean, Six Sigma, and business process reengineering.
• Strong project management skills with the ability to manage multiple complex initiatives, track milestones, and deliver results.
• Ability to design, document, and implement standardized processes across diverse operational functions.
• Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights.
• Ability to facilitate cross-functional collaboration and influence stakeholders without direct authority.
• Demonstrated ability to translate business needs into technology and system requirements and vice versa.
• Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment.
• Intermediate level proficiency with Microsoft Office applications including Excel, PowerPoint, and Outlook.

Competencies

• Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.
• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Partners Across Boundaries Works collaboratively and effectively with colleagues throughout the company toward the common good of The Pasha Group.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office, terminal, and port environment; crouch/bend to access floor-level areas; climb stairs, ladders, and access hatches - Often
• Use hands/fingers to operate equipment, manipulate documents and small objects, type/complete data input, write - Often
• Reach with hands, arms; lift, move, and manipulate objects weighing up to 50 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Vessel and terminal environment - includes moving, shifting surfaces, and active production areas including moving vehicles, equipment, and machinery.

Travel
10% Must be able to travel independently to local office, port, and terminal facilities, to neighboring Hawaiian Islands, and to the U.S. Mainland.

Screening Requirements
Background Checks
Driving Record Review

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.