Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Customer Service Management, Customer Support/Service, Driver's License, Identify Issues, Lift/Move 50 Pounds, Maintenance - Electrical, Maintenance Services, Organizational Skills, Problem Solving Skills, Regulations, Time Management
Senior Master Technician
J. O. Williams Motors in Gladewater, TX is growing fast, and we are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical services on vehicles, diagnosing and repairing complex mechanical issues, and providing exceptional customer service to our clients. The ideal candidate will have a strong background in the automotive industry and a passion for delivering top-quality workmanship.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Owned and operated by the same local family since 1936, J. O. Williams is committed to providing a quality workspace and exceptional customer service. Our Management Team is made up of current and former automotive Technicians and we understand the everyday challenges Technicians face! We assist our technicians in diagnosing and troubleshooting complex issues. We offer very competitive pay plans as well as paid training, enrollment in Ford TopTechs, as well as a majority percentage of Customer Pay.
Benefits:
- 401K Plan
- Paid time off and vacation
- Employee discounts
- Family owned and operated for over 88 years
- Long term job security
- Brand new shop with new lifts, equipment and extra large fans
Responsibilities:
- Perform a wide range of mechanical services on various vehicles in a timely and efficient manner.
- Diagnose and repair complex mechanical and electrical issues using diagnostic tools and equipment.
- Provide accurate and detailed reports of repairs and services performed.
- Ensure all work is completed to the highest standards and follows manufacturer specifications.
- Continually maintain and update technical knowledge and skills through training and certifications.
- Communicate effectively with Service Advisors to explain repairs and services and address any concerns or questions.
- Collaborate with the service team to maintain a clean and organized work area.
- Adhere to all safety protocols and regulations.
Requirements:
- High school diploma or equivalent.
- Ford Certification required
- Minimum of 5 years of experience as an Automotive Technician, with a Ford Master Technician certification preferred.
- Thorough knowledge of automotive systems, mechanics, and components.
- Strong diagnostic and problem-solving skills.
- Proficient with diagnostic tools and equipment.
- Excellent communication and customer service skills.
- Ability to work efficiently and independently in a fast-paced environment.
- Valid driver's license and clean driving record.
- Ability to lift up to 50 pounds and stand for extended periods of time.
We are an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.