Senior Meeting and Events Manager

Senior Meeting and Events Manager

Job ID

285052

Posted

07-Jul-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

New York - New York - United States of America, New York City - New York - United States of America

About Experience By Industrious:

Experience by Industrious is a workplace hospitality brand launched by CBRE - built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

About The Role:

Meeting and event space is either a real revenue driver or an underused amenity. You're the reason it becomes the former.

As a Senior Meeting & Events Manager, you own the commercial performance of a building's bookable spaces - from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back.

This is a sales role with a hospitality soul. You're not just coordinating logistics - you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones.

The best people in this role understand that every event is a chance to demonstrate what this building is capable of - and they take that personally.

Winning in this role means:

• Meeting and event revenue meets or exceeds quarterly targets, and you have a clear pipeline story for why.
• Clients rebook. They refer others. They tell their colleagues this is the space to use in this market.
• Every booking runs smoothly from first contact to final invoice - and the client notices.
• The building's meeting and event reputation is strong enough that inbound inquiries are growing.
• Your Tripleseat data is clean, current, and actually tells a story about what's working.

You'll love this role and succeed at it if:

• You're comfortable being both the salesperson and the operator. You close the booking and then make sure it runs well. Neither half feels like a distraction from the other.
• You enjoy the commercial side of hospitality. Conversion rates, average booking value, outbound strategy - these aren't just numbers to you. They're how you know whether you're doing your job well.
• You take follow-through seriously. A client emails at 8pm the night before their event. You respond. Not because you have to, but because you understand what's at stake for them.
• You build relationships, not just transactions. You remember what a client needed last time. You reach out when a new space opens up. You think about their business, not just their booking.
• You're organized under pressure. Three events on the same day, a vendor running late, and a new inquiry in your inbox. You handle all of it without anything slipping.
• You have a feel for what makes a great event space. Room setup, lighting, catering presentation, AV - you notice when something's slightly off, and you fix it before the client does.

Not the right fit if:

• You prefer to focus on operations and leave the sales side to someone else. Here, both are your job.
• You find outbound sales activity (prospecting, follow-up, pipeline management) draining rather than energizing.
• You're not comfortable managing multiple events simultaneously across a shared calendar.
• You'd rather hand off a client once the booking is confirmed. Here, you stay with them through the event itself.
• You see the event space as just another amenity. Here, it's a revenue line you're accountable for.

What You'll Do:

General management

• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.
• Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.
• Manage amenity budgets.
• Build clear systems and procedures that set the team up for success when you're not there.
• Consistently find ways to improve processes and operations.
• Support marketing teams in keeping collateral and experiences on-brand.
• Support leasing teams in showcasing building amenities.
• Deploy customer sentiment surveys and create action plans for any detractors.

Amenity management

• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.

Meeting and events management

• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Refine and execute the local marketing plan and create local marketing collateral.
• Manage meeting and event leads and bookings end to end through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
• Maintain a database of recurring vendors for ancillary event needs.
• Ensure digital booking methods are up to date and functioning.
• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
• Actively survey occupiers post-event and share feedback.
• Keep a detailed won/lost tracker and lead source log in Tripleseat.
• Learn AV troubleshooting and help clients connect to in-room systems seamlessly.
• Manage third-party AV vendors to ensure equipment is always operational.

People management

• Help direct reports create annual goals that are quantifiable and connected to overall business outcomes.
• Performance manage any direct reports and take action when necessary.
• Build a team culture that's empathetic and supportive.
• Make sure teammates have the tools and resources they need to succeed.

Service culture

• Champion Industrious service standards and hospitality principles.
• Create local service campaigns that reinforce great hospitality in action.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. 4+ years in event sales and operations.
• Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.
• Hospitality or venue operations background. You know what it takes to run a smooth event - from pre-event setup through post-event wrap - and you've done it under pressure.
• CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach.
• Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.
• Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless.

Note: This is an in-office role 5 days a week with variable hours based on conference and event schedules.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Pay Disclaimer

For New York State residents:

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Senior Meeting and Events Manager is $95,000/year and the maximum salary is $115,000/year. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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