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Senior Member Account Protection Investigator

Johnson Service Group

Anaheim, CA

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JOB DETAILS
SALARY
$43.97–$54 Per Hour
SKILLS
Analysis Skills, Banking Operations, Banking Services, Case Management, Certified Financial Examiner (CFE), Communication Skills, Computer Security, Credit Union, Crime Prevention, Data Analysis, Data Warehousing, Detail Oriented, Documentation, Financial Compliance, Financial Regulations, Financial Services, Financial Systems, Financial Transactions, Financial Trend Analysis, Fraud Investigation, Investigative Reports, Law Enforcement, Maintain Compliance, Mentoring, Metrics, Microsoft Office, Microsoft Outlook, Microsoft Word, Money Laundering, People Management, Regulatory Compliance, Regulatory Reports, Regulatory Requirements, Reporting Skills, Team Lead/Manager, Transaction Processing/Management, Trend Analysis, Writing Skills
LOCATION
Anaheim, CA
POSTED
10 days ago
Johnson Service Group (JSG) is seeking a Sr. Member Account Protection Investigator in North Orange County, CA.
Hybrid- 2 days a month in office
Monday- Friday variable shifts between 7:00am- 8:00pm
Hourly rate- $43.97- $54.00 DOE

Position Overview
Johnson Service Group (JSG) is partnering with a leading financial institution in North Orange County to identify an experienced Senior Member Account Protection Investigator to support a high-priority regulatory reporting initiative.
This position requires an experienced financial crimes investigator with strong knowledge of suspicious activity investigations, regulatory reporting requirements, and financial transaction monitoring. The successful candidate will conduct complex investigations, review transaction alerts, prepare case narratives and documentation for suspicious activity reporting, and ensure compliance with applicable regulatory requirements, including FinCEN guidelines.
This is an excellent opportunity for professionals with experience in fraud investigations, AML compliance, SAR preparation, and financial crime prevention who enjoy working in a fast-paced, highly regulated financial environment.
Key Responsibilities
  • Conduct complex investigations involving suspicious transactions and potential financial crimes.
  • Review and analyze fraud and transaction monitoring alerts to determine appropriate action and escalation.
  • Prepare comprehensive case documentation and narratives to support Suspicious Activity Reports (SARs) and law enforcement referrals when necessary.
  • Ensure compliance with applicable regulatory requirements, including FinCEN, BSA, Reg E, Reg CC, UCC, and NACHA guidelines.
  • Investigate fraud losses for potential recovery and prosecution opportunities.
  • Recommend and implement fraud mitigation strategies, including account restrictions and holds when appropriate.
  • Analyze fraud trends, emerging risks, and organizational vulnerabilities and provide recommendations for remediation.
  • Maintain detailed investigative documentation involving members, witnesses, suspects, financial institutions, and law enforcement agencies.
  • Prepare management reports outlining fraud losses, trends, metrics, and emerging schemes.
  • Provide guidance and mentorship to junior investigators and support fraud prevention initiatives across the organization.
  • Participate in fraud awareness training and support internal and external investigations as needed.
  • Serve as a subject matter expert for fraud detection systems and investigative processes.
Required Qualifications
  • Bachelor's degree or equivalent professional experience in fraud investigations, financial crimes, compliance, or a related field.
  • Minimum of 5 years of experience conducting financial crime investigations within banking, credit union, or financial services environments.
  • Strong experience with:
    • Suspicious Activity Reports (SARs)
    • Transaction monitoring and alert investigations
    • Regulatory reporting
    • Fraud investigations and case management
    • FinCEN compliance requirements
  • Exceptional investigative, analytical, and critical thinking skills.
  • Excellent written communication skills with experience preparing detailed case narratives and investigative reports.
  • Ability to manage multiple investigations simultaneously while maintaining attention to detail.
  • Strong knowledge of banking operations, transaction processing, and financial crime regulations.
Preferred Qualifications
  • Experience with financial crime platforms and core banking systems such as:
    • Symitar
    • Fiserv
    • FIS
    • Verafin
    • CLEAR
    • Enterprise Data Warehouse (EDW)
  • Certified Fraud Examiner (CFE) certification preferred.
  • Certified Anti-Money Laundering Specialist (CAMS) certification preferred.
  • Previous experience mentoring or leading investigative teams is highly desirable.
Technical Skills
  • Proficiency with Microsoft Office Suite, including:
    • Excel
    • Word
    • Outlook
  • Strong ability to analyze transactional data, identify patterns, and document findings.
  • Experience working with multiple financial systems and investigative platforms.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.  

About the Company

J

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent.  Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.jsginc.com/

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