Location: Washington, DC (Federal Reserve Board – Metro Campus)
Clearance Requirement: U.S. Citizenship required.
Period of Performance: April – December 2026 (9 months with potential 12-month extension)
The Britton Group is a premier provider of intelligence and national security solutions, specializing in mission-critical IT services, enterprise digital transformation, artificial intelligence, full stack development, multimedia design, and advanced intelligence support.
With over 25 years of experience delivering innovative, secure, and agile solutions to the federal government, we are a trusted partner to the Intelligence Community.
This position supports a Tier 2/3 Endpoint Engineering and Operations team within a high-visibility federal IT environment. The selected candidate will play a key role in managing and supporting enterprise mobility solutions, ensuring secure, reliable, and scalable mobile device operations across the organization.
We are seeking a Senior Mobility Endpoint Support Engineer with strong expertise in Enterprise Mobility Management (EMM) platforms, including Microsoft Intune, Jamf, and Apple Business Manager. This role is ideal for engineers who excel at troubleshooting complex issues, supporting enterprise mobile ecosystems, and collaborating across technical and business teams.
You will be responsible for maintaining and optimizing mobile device management solutions, resolving advanced technical issues, and contributing to mobile technology initiatives that enhance operational efficiency and user experience.
Candidates should bring hands-on experience in:
Providing Tier 2/3 support for enterprise mobile device ecosystems
Configuring, managing, and maintaining EMM/MDM solutions such as Microsoft Intune and Jamf
Supporting iOS and iPadOS devices in enterprise environments
Troubleshooting complex mobile device, application, and connectivity issues
Supporting Microsoft 365 applications across mobile and desktop platforms
Diagnosing network and VPN-related issues impacting endpoint performance
Managing and maintaining service tickets using platforms such as ServiceNow
Developing and maintaining technical documentation, knowledge base articles, and SOPs
Collaborating with cross-functional teams to resolve technical challenges and support business operations
Participating in endpoint and mobility-related projects and initiatives
Experience with Apple Business Manager and enterprise Apple device lifecycle management
Familiarity with PKI concepts and certificate-based authentication
Experience integrating SDKs into mobile applications
Proficiency with scripting languages such as PowerShell, Python, JavaScript, or Swift
Experience managing Linux systems and working in terminal environments
Exposure to DevSecOps and IT operations tools such as Splunk and GitLab
Experience with reporting and analytics tools such as Power BI
Mobile application development experience
Candidates should be able to clearly demonstrate:
Ability to troubleshoot and resolve complex enterprise mobility and endpoint issues
Strong analytical and problem-solving skills in high-demand support environments
Clear and effective written and verbal communication skills
Ability to document technical issues, solutions, and processes concisely
Experience working collaboratively with technical teams and business stakeholders
Bachelor’s degree in Information Systems, Computer Science, or a related technical discipline is preferred. Equivalent professional experience will be considered.
Minimum of 7 years of overall IT experience
At least 5 years of desktop or endpoint support experience using service management platforms
At least 3 years supporting iOS/iPadOS devices in enterprise environments
At least 3 years administering MDM/MAM solutions (Intune, Jamf, or similar)
At least 5 years supporting Microsoft 365 applications
Ability to work onsite during standard business hours (Monday–Friday)
Availability for occasional weekend or overtime support as required
Standard business hours (Monday–Friday)
Onsite support at the Federal Reserve Board Washington, DC Metro Campus
May require occasional after-hours or weekend support
One or more of the following certifications are desired:
CompTIA A+
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Technology Associate (MTA)
Microsoft Office Specialist (MOS)
Relevant mobility or endpoint management certifications
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