Senior Move Management Coordinator

Work Arrangement: RemoteThis is a remote position, with preference given to candidates located within the St. Louis area.

Position OverviewThe Senior Move Management Coordinator serves as the primary point of contact for customers throughout the relocation process, coordinating domestic household goods shipments from start to finish. This role is responsible for delivering an exceptional customer experience while ensuring compliance with government regulations and company policies.In this position, you'll work closely with customers, agents, service providers, military representatives, and internal teams to ensure successful move execution. Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple shipments in a fast-paced environment.This role also supports operational excellence by identifying trends, recommending process improvements, and assisting with training and development initiatives.What You'll Do

Serve as the primary point of contact for customers throughout the relocation process, providing guidance and support from start to finishCoordinate domestic household goods shipments while ensuring compliance with government regulations and company policiesMaintain accurate shipment information in government and company systems to support service quality and operational performancePartner with customers, agents, service providers, military representatives, and internal teams to resolve issues and ensure successful move executionMonitor quality trends and recommend process improvements that enhance operational efficiency and the customer experienceSupport team success through training, mentoring, and departmental initiatives as assigned

What We're Looking ForRequired Qualifications

Associate's degree in a related field or equivalent combination of education and experience3 to 5 years of related professional experienceStrong customer service and relationship management skillsExcellent verbal and written communication skillsExceptional organizational skills with the ability to manage multiple priorities simultaneouslyStrong problem-solving and decision-making abilitiesProficiency with Microsoft Office applicationsAbility to work effectively in a fast-paced, customer-focused environment

Preferred Qualifications

Experience supporting relocation, transportation, logistics, military, or government-related operationsKnowledge of household goods moving processes and service coordinationExperience coordinating multiple stakeholders, vendors, or service providersPrior training, mentoring, or team leadership experienceExperience analyzing operational data, quality metrics, or customer service trends

Who Thrives in This RoleYou may be a great fit if you:

Enjoy helping customers navigate important life events and complex processesBuild trust quickly and communicate effectively with a variety of stakeholdersStay organized and focused while managing multiple priorities and deadlinesTake ownership of issues and proactively work toward solutionsHave strong attention to detail and a commitment to accuracyLook for opportunities to improve processes and customer experiencesCollaborate effectively with teammates and cross-functional partners

Why UniGroupUniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.Benefits & Work Environment

Comprehensive medical, dental, and vision insurance401(k) retirement plan with company matchGenerous paid time off and company holidaysPaid parental leaveLife insurance and disability coverageEmployee assistance programProfessional development and growth opportunitiesCollaborative, team-oriented work environment

Work AuthorizationCandidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.