Senior MSP Engineer

SENIOR MSP ENGINEER

Job Summary

Our Senior Support Center Engineers support end-users by remote support and occasionally at the client’s site. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

This is not an entry level position. This position may be an ideal next step for anyone who has reached the career development ceiling with their current employer, or someone who seeks an environment where he/she can learn from and collaborate with other technical staff.

Responsibilities and Duties

Provide remote support to end users and client network administrators to resolve a wide variety of IT issues

Resolve numerous service requests each day

Support various versions of desktop operating systems (Windows 10, Mac, etc.)

Work with 3rd party vendors to support client line-of-business applications

Troubleshoot and repair personal computers

Troubleshoot VPN connectivity issues

Group policy updates

Server builds

Troubleshoot Wireless performance or configuration issues

Monitor client backups (ShadowProtect and Veeam) and remediate backup failures

Administer client Office 365 accounts and troubleshoot email delivery issues

Detect and remove viruses and malware

Precisely document problems and resolutions steps

Qualifications and Skills

Work Experience Requirements

Positive, upbeat attitude and phone demeanor

Minimum 3 years (5 preferred) experience in IT supporting end users

Experience with hardware troubleshooting and repair (HP preferred)

Experience helping users with remote control technology

Experience supporting the Microsoft product stack

Bachelor’s degree preferred

Behavioral Traits and Skills Required:

• Positive, upbeat attitude and phone demeanor
• Top-notch customer service skills
• Ability to clearly and concisely communicate with client end-users
• Ability to quickly change direction and react to changes in work assignments
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Ability to work as part of a team
• Strong organizational skills
• Analytical, troubleshooting, and problem solving skills
• Must be able to pass a background check