Roles/Responsibilities:
The ideal candidate will provide technical infrastructure leadership on design, installation, configuration, and tier-3 support of interconnected LAN, WAN, WLAN, and IPT for the client
The senior engineer will serve as part of the Enterprise IT Network Services team with cross functional engagement with other technical and business areas such as other IT infrastructure teams, Security, Enterprise Applications, Regional IT teams, and Product Engineering. The role requires the ability to effectively operate in a blended environment of business and technical personnel of various levels across the global organization. Monitor and analyze network performance, ensuring operational efficiency, integrity and maintenance of capacity. Take corrective actions as necessary to address gaps.
Top Skills Required
1. Lead tier 3 troubleshooting and decisive problem solving for recovery of network functions from failure or degradation, including switching, routing, telephony, and telecom circuitry with both on premise infrastructure and public cloud where applicable
2. 5+ years experience in route/switch, SD-WAN deployment, operational and support experience in international environment.
3. Understanding of WAN communication protocols (TCP/IP); static and dynamic routing protocols (such as BGP, OSPF, EIGRP)
4. Familiar with cloud and infrastructure components (server, storage, network, data, etc.) to deliver end-to-end cloud infrastructure architectures and designs and recommendations. Knowledge of multi-cloud providers such as Azure, AWS, Google, etc.
5. Familiar with internet-exchange point (IXP) providers that allow networks to interconnect directly via the exchanges.
Additional Information:
10+ years of experience in a technical role with tier 3 issue resolution experience. Minimum of 5-10 years working in manufacturing and office environments. Broad technical IT knowledge and awareness of industry trends. Cisco certifications (CCNA, CCNP, etc.) preferred.
Must have a bachelor s degree in a technical discipline or equivalent experience in Network Operations.
Understanding of WAN communication protocols (TCP/IP); static and dynamic routing protocols (such as BGP, OSPF, EIGRP)
5+ years experience in route/switch, SD-WAN deployment, operational and support experience in international environment.
Familiar with cloud and infrastructure components (server, storage, network, data, etc.) to deliver end-to-end cloud infrastructure architectures and designs and recommendations. Knowledge of multi-cloud providers such as Azure, AWS, Google, etc.
Familiar with internet-exchange point (IXP) providers that allow networks to interconnect directly via the exchanges.
Understanding and skill at enterprise-level design and troubleshooting of local area networks, hardware, cabling and network applications. Organization and coordination skills to schedule equipment installation and replacement as well as maintain equipment inventory.
Ability to implement, administer, and troubleshoot network infrastructure devices. Primarily knowledge should include layer 2 and 3 switches, wireless access points, wireless controllers. Broad knowledge should include voice gateways, routers and firewalls. Must have experience developing work standards and evaluating performance.
Experience with diagnostic tools and hardware commands to help accomplish objectives.
Willingness to work varying hours as necessary. Some travel may be expected.
Understanding of the latest security principles, techniques, and protocols. Have basic knowledge of best security practices.
Experience working in cross functional teams with vendors and the ability to work as part of a virtual team. Includes effectively planning work, controlling projects, and reporting progress. Maintain positive, productive customer and team relationships.
Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. Must be able to multitask and prioritize effectively.
Ability to think through problems and visualize solutions. Skilled in preparing technical specifications for deliverables. Ability to learn new or unfamiliar technology and products using documentation and internet resources.
Must have professional verbal and written communications skills to effectively relay technical issues in a non-technical manner, considering each customer's focus and priority.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.