Seeking a Senior Resident Engineer to be a high-level subject matter expert and trusted advisor for large enterprise customers. This role requires a blend of autonomous technical leadership and hands-on execution to manage the deployment, optimization, and troubleshooting of complex network security products within a customer’s environment.
Technical Advisory: Provide expert guidance to customer operational and design staff on network security products and sales strategies.
Incident & Problem Management: Diagnose and resolve complex technical issues, replicate configurations in lab environments, and track/escalate software defects.
Security Operations Support: Assist customer security teams with attack mitigations, including pre-attack preparation, live assistance during attacks, and post-attack reviews.
Deployment & Optimization: Lead software upgrades, perform system tuning, and develop "Method of Procedure" (MOP) documentation for maintenance activities.
Knowledge Transfer: Deliver technical workshops and presentations to customer staff and collaborate with internal engineering and product management teams.
Documentation: Generate customer-specific technical documentation and report on the functional requirements of installed solutions.
Education: Bachelor’s degree in CS, EE, ECE, or a related field.
Experience: 5+ years in service delivery or technical support within telecom and routing environments.
Networking Expertise: Deep knowledge of TCP/IP, BGP, MPLS, and Routing. Experience with NetFlow is highly desirable.
Security Domain: Proficiency in network security protocols (HTTP/S, SSL/TLS, DNS, VPN, IPSEC) and DDoS mitigation techniques.
Systems & Tools: * OS: Intermediate to advanced Linux/Unix/Solaris administration.
Analysis: Expert packet analysis and debugging using Wireshark/Tshark.
Monitoring: Familiarity with SNMP and tools like SolarWinds or MRTG.
Soft Skills: Strong interpersonal communication skills and the ability to work independently in a high-accountability environment.
Travel: Ability to travel to customer sites and international corporate events as required.