The Senior Network Engineer reports to the Director of Information Security & Network Services and is responsible for the design, implementation, maintenance, and continuous improvement of the universitys global network infrastructure. This role ensures the availability, security, and performance of local and wide area networks that support students, faculty, and staff across a diverse and international campus footprint. The Senior Network Engineer leads complex technical initiatives, provides escalation support, and plays a key role in developing and documenting network standards, configurations, and operational procedures.
Essential Duties and Responsibilities
• Install, configure, and support core network equipment, including routers, switches, wireless LAN controllers, and DNS/DHCP servers. • Manage and maintain enterprise wireless infrastructure, ensuring reliable coverage, capacity, and performance across all campuses. • Troubleshoot and resolve complex network issues, including those escalated from Tier 2 support.
Monitoring, Optimization, and Documentation
• Continuously monitor network performance using network management systems and analytics tools, proactively identifying and remediating performance bottlenecks. • Design, maintain, and update network documentation, including system configuration guides and topology diagrams. • Standardize configuration templates and leverage automation to deploy and manage network resources more efficiently.
Security and Compliance
• Experience with next-generation firewall platforms, e.g., Cisco Fortinet, in enterprise environments, including policy management, VPNs, and threat prevention. • Apply firmware updates, patches, hotfixes, and service packs in alignment with security policies and change control procedures. • Ensure compliance with university IT policies and industry best practices for secure network operations.
Project Leadership and Vendor Coordination
• Lead or support network infrastructure projects, including planning, procurement, implementation, and documentation. • Coordinate with subcontractors and external consultants, manage relationships with vendors, and lead regular business reviews.
Team Collaboration and Mentorship
• Mentor junior engineers and serve as a technical escalation point within the team. • Collaborate with cross-functional teams on IT initiatives and university-wide technology projects.
Operational Readiness and Support Coverage
• Provide off-hours support as needed for high-severity network or voice system incidents that significantly impact university operations, ensuring timely restoration of services. • Participate in incident response and escalation efforts in collaboration with IT team members, providing guidance and support as appropriate. • Maintain detailed records in accordance with change management, incident tracking, and asset inventory standards.
Secondary Duties and Responsibilities
• Provide occasional support for university-wide voice and unified communications systems, including cloud-based platforms such as Microsoft Teams. • Assist with troubleshooting, configuration, and integration of voice solutions in collaboration with the Voice Services or Unified Communications team.