Job Overview

Key Responsibilities

Observability Platform Administration

• Administer and configure Splunk, AppDynamics, OpenTelemetry (OTEL), and Zenoss platforms.
• Implement monitoring solutions aligned with enterprise observability standards.
• Perform upgrades, patching, and security hardening of observability tools.

Monitoring & System Reliability

• Monitor the performance and health of observability platforms.
• Ensure high availability and data integrity of monitoring systems.
• Troubleshoot and resolve monitoring platform issues.

Dashboard & Alert Management

• Design and maintain monitoring dashboards, alerts, and reports.
• Collaborate with stakeholders to define monitoring requirements.
• Implement alerting mechanisms for proactive issue detection.

Data Management & Optimization

• Manage data ingestion and onboarding into monitoring systems.
• Optimize platform performance through configuration tuning.
• Manage resource utilization and storage within observability platforms.

Incident Response & Troubleshooting

• Support incident investigation and root cause analysis.
• Leverage observability data (metrics, logs, events, traces) to resolve issues.
• Collaborate with IT and DevOps teams during incident response.

Documentation & Best Practices

• Maintain documentation for monitoring configurations and procedures.
• Establish observability standards and best practices across the organization.

User Support & Training

• Provide technical support to internal teams using monitoring platforms.
  Conduct training sessions to improve observability tool adoption.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5–7+ years of experience in Observability, Monitoring, or Site Reliability Engineering.
• Strong hands-on experience with:
  • Splunk (Administration, configuration, and implementation)
  • AppDynamics
  • Zenoss

Technical Skills

• Strong understanding of MELT framework:
  • Metrics
  • Events
  • Logs
  • Traces
• Experience with OpenTelemetry including:
  • Instrumentation patterns
  • Context propagation
  • Collectors
  • Sampling
• Experience with Kubernetes observability
• Strong knowledge of IT infrastructure, applications, and networking
• Experience with scripting or automation (Python, Bash)
• Experience with cloud platforms such as AWS or Azure

Preferred Qualifications

• Experience with monitoring tools such as:
  • Prometheus
  • Grafana
• Knowledge of DevOps practices and CI/CD pipelines
• Experience with Infrastructure as Code (Terraform or Ansible)
• Familiarity with Git-based workflows