Senior Ocean Freight Supervisor

Starting at $85,000+ | Full-Time | Hayward, CA

Join a growing international logistics company where you'll have the opportunity to lead a high-performing team, drive operational excellence, and make a direct impact on the success of global supply chain operations. We are seeking a hands-on leader with a strong background in ocean freight forwarding who thrives in a fast-paced environment and is passionate about developing people, improving processes, and delivering exceptional customer service.

What You'll Do

As the Ocean Import & Export Operations Supervisor, you will oversee the daily operations of our Ocean Import/Export department while leading a team of experienced professionals. Your responsibilities will include:

• Lead, mentor, and develop Team Leaders and operational staff to ensure exceptional performance and customer satisfaction.
• Oversee daily ocean import/export operations, including customs clearance, documentation, cargo movement, and shipment execution.
• Ensure compliance with U.S. Customs, FMC, DOT, TSA, and all applicable trade and transportation regulations.
• Manage customer escalations, shipment delays, claims, service issues, and operational exceptions with professionalism and urgency.
• Monitor staffing, workloads, productivity, and departmental KPIs to ensure operational efficiency and service excellence.
• Improve operational workflows, standard operating procedures (SOPs), and identify opportunities to increase productivity and profitability.
• Support new customer implementations, account retention, and business growth initiatives.
• Conduct employee coaching, training, performance evaluations, and career development planning.
• Collaborate with customers, overseas offices, carriers, customs brokers, warehouses, truckers, and internal departments to ensure seamless operations.
• Assist leadership with budgeting, forecasting, reporting, and strategic operational planning.
• Foster a positive, collaborative, and accountable work environment focused on continuous improvement.

What We're Looking For

• Minimum 3+ years of Recent Ocean Import/ Export experience within a freight forwarding environment.
• Previous experience as a Team Lead, Lead Agent, Supervisor, or similar leadership role.
• Strong knowledge of ocean import/export operations, customs clearance, shipping documentation, and regulatory compliance.
• Proven ability to lead teams, prioritize workloads, and meet tight deadlines in a fast-paced environment.
• Excellent analytical, organizational, problem-solving, and decision-making skills.
• Exceptional customer service and relationship-building abilities.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• High school diploma or equivalent; additional logistics or supply chain education is a plus.

Why Join Us?

• Starting salary of $85,000+, based on experience.
• Opportunity to lead an established operations team and make a meaningful impact.
• Career growth within a stable and growing international logistics organization.
• Collaborative, team-oriented culture that values leadership, accountability, and continuous improvement.
• Work alongside experienced professionals in the global transportation and supply chain industry.

If you're an experienced ocean freight professional ready to take the next step in your leadership career, we'd love to hear from you. Apply today and become part of a team committed to operational excellence and outstanding customer service.