Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Sr. Office Services Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.
ROLES & RESPONSIBILITIES:
Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery
Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions
Conduct performance evaluations, provide coaching, and support continuous improvement within the team
Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas
Manage office supplies, pantry inventory, and essential resources to support operational needs
Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue
resolution
Serve as the primary point of contact for office services and hospitality-related employee requests and concerns
Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues
Support office events, meetings, and conferences, including room setup, logistics, and coordination of services
Maintain and optimize vendor relationships, including monitoring service quality and contract compliance
Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment
Monitor office operations and implement process improvements to enhance efficiency and service quality
KNOWLEDGE, SKILLS & ATTRIBUTES:
Strong leadership and team management skills
Excellent customer service and hospitality mindset
High attention to detail and commitment to maintaining professional environments
Strong organizational and multitasking abilities in fast-paced settings
Effective verbal and written communication skills
Ability to manage vendor relationships and service expectations
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Problem-solving skills with sound judgment in day-to-day operations
Ability to prioritize competing tasks and meet deadlines under pressure
Strong interpersonal skills with a collaborative, team-first approach
Ability to maintain confidentiality and handle sensitive workplace information
Flexibility and adaptability in shifting operational needs
QUALIFICATIONS:
Education:
High school diploma or equivalent required; college degree preferred (or equivalent experience).
Experience:
2–3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations, including prior experience in a lead or supervisory capacity preferred.
Technical Skills:
Microsoft Office Suite (Word, Excel, Outlook)
Basic office service and workplace management systems (preferred)
Inventory tracking and scheduling tools (preferred)
Certifications:
None required. Workplace services, hospitality, or facilities-related certifications preferred but not mandatory.
Senior Office Services Associate
Position Summary:
Full time equivalent position
Non-exempt role
Benefit Eligible
Eligible for transition bonus
Compensation
Market Base Salary Range (Hourly): ($23.00 – $40.00 )
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
| Location | District of Columbia |