Senior Operation Communications Representative (3rd shift 8pm-6:30am)

Senior Operation Communications Representative (3rd shift 8pm-6:30am)

Salary

$27.49 - $41.23 Hourly

Location

Operations Maintenance Center 605 S. 48th St. Phoenix 85034, AZ

Job Type

Full-Time

Job Number

AD01200-1

Division

Communications and Strategic Initiatives

Department

Communications

Opening Date

07/14/2026

Closing Date

7/28/2026 5:00 PM Arizona

• Description
• Benefits
• Questions

Summary

This position supports a 24 hours per day/7 days a week transit operation.

The typical work schedule is 10-hour shifts, 4 days per week.

Shift differential offered for 2nd shift (3pm-1:30am) and 3rd shift (8pm-6:30am).

Purpose of Role:

Monitor and facilitate real-time communication of service updates to stakeholders.

Minimum Qualifications & Requirements

Associates Degree in communications, service operations, or a related field and two (2) years of experience in:

• Operations communications and real-time alert management
• Customer service communication and social media interaction
• Multimedia content support and event communication
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Additional education cannot be substituted for experience.

Licensing/Certification Requirements:

None required.

Examples of Duties / Knowledge & Skills

The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed.

• Monitor communication channels, including the Supervisory Control And Data Acquisition (SCADA) system for service and safety disruptions and the Alert VM application to converse with riders and triage alerts and incident reports.
• Distribute and facilitate service update communications internally and externally and coordinate communication within the Agency with operations, customer service, and safety and security staff.
• Develop content for various Agency communication channels, including creating blog articles; draft and push real-time public service alerts; and respond to customer comments on social media platforms and complaints.
• Prepare various correspondence, metrics, and reports for management.
• Support other communication efforts (e.g., video editing, podcasting, on hold messaging, etc.).
• Complete special projects and provide additional office or field support during events as necessary.
• Perform other duties of a similar nature and level as assigned.

Required Knowledge & Skills:

Knowledge of:

• Fundamental grasp of real-time operational communication processes and theories.
• Essential understanding of monitoring SCADA and alert system processes.
• Introductory awareness of public service alert drafting and distribution methodologies.
• Basic knowledge of customer feedback response and social media interaction practices.
• Understanding of communication reporting and metric preparation procedures.
• Familiarity with multimedia production support theories.
• Basic application of event communication support processes.
• Using a computer and related software.

Skill in:

• Monitoring communication and alert systems effectively.
• Distributing service updates to internal and external audiences.
• Drafting and publishing real-time public alerts.
• Responding to customer feedback and social media comments.
• Preparing reports and communication metrics.
• Supporting multimedia production activities.
• Providing communication support during events.
• Communication and interpersonal skills to exchange information and receive work direction.

Physical Demands / Work Environment

Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary, requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, time pressure, tedious or exacting work, changing of tasks, multitasking, irregular work schedule/overtime, and working with others on a team.

This role also experiences seasonal exposure to extreme temperatures and wetness/humidity.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer

Health Care Benefits

Effective on the first of the month following date of hire, benefited employees will be eligible for health coverage.

• Medical/Vision/Employee Assistance Program (EAP) Insurance
• Dental Insurance
• Life/AD&D Insurance
• Short Term Disability Insurance

Retirement Plans

• Arizona State Retirement System (ASRS)
• 457 Deferred Compensation Plan (Optional)

Holiday Pay

• Paid Holidays

Optional/Additional Benefits

• Voluntary Life Insurance
• Flexible Spending Account
• Tuition Assistance
• Free Employee Bus/Light Rail Card

01

Do you have an Associates Degree in a related field?

• Yes
• No

02

Are you willing to work weekends, nights, overtime and holidays?

• Yes
• No

03

Briefly describe your professional experience posting content on social media.

04

Describe your professional communications experience in current or previous positions.

05

Describe a time when youve had to work under a tight timeline and how you managed your work.

06

Why do you want to work for a public transportation agency?

Required Question

Employer Valley Metro

Address 101 N 1st Avenue

Suite 1400

Phoenix, Arizona, 85003

Phone 602.262.7433

Website http://www.valleymetro.org