Senior Operations Analyst

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

The Senior Operations Analyst is responsible for driving operational projects and leading analytical efforts to support strategic decision-making across Spirit Operations, Spirit Field teams, and Executive leadership. The ideal candidate will manage projects, develop and maintain KPI reporting, analyze complex data sets, and collaborate with cross-functional departments to enhance business performance and operational efficiency.

• Develop, create, and maintain comprehensive KPI reports and dashboards, identifying trends and providing actionable insights to support key merchandise, marketing, supply chain, and operational decisions
• Gather, analyze, and interpret large volumes of diverse data from multiple sources to produce accurate, insightful reporting and decision-support tools

• Identify meaningful patterns and correlations in data while developing and testing hypotheses

• Effectively manage workload assignments and ensure timely project completion
• Play a key role in inter-departmental projects, supporting operations and analytics to promote collaboration and deliver results
• Create and manage short- and long-term plans with clear milestones and deadlines, overseeing internal communications related to project progress
• Assess performance against KPIs, evaluate existing programs, and recommend improvements to optimize business processes and operational workflows
• Utilize scenario modeling and other analytical techniques (e.g. BI Visualizations) to support special projects and strategic initiatives
• Review operational issues and current processes for continuous enhancement opportunities

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Minimum 3-5 years of experience in operations management, business analysis, or a related analytical role
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); working knowledge of Power BI or similar BI tools is preferred
• Strong analytical, organizational, and problem-solving skills with the ability to integrate and consolidate complex data sources
• Excellent written and verbal communication skills, capable of conveying technical information to non-technical stakeholders
• Understanding of retail operations and supply chain processes preferred
• Adaptable, creative thinker who thrives in dynamic environments and can manage multiple priorities efficiently

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range