SENIOR OPERATIONS MANAGER AUTOMATION AND SCALE

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.


MISSION
We're on a mission to help the world make clear and informed hiring decisions.


VALUE
In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:


Customer Focused: We are customer-focused and results-driven.
Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.


This position reports directly to the COO, with visibility to the CEO on operational performance and strategic decisions. It is designed for someone who wants to build systems that shape the company's growth trajectory, not administer a process designed by someone else.


This role requires demonstrated experience in both of the following areas:

• You have personally built an automated workflow using tools such as Make, Zapier, n8n, or the GPT or Claude API. General familiarity with AI tools is not sufficient; direct, hands-on development experience is required.
• You have owned throughput, capacity planning, or cost-per-unit economics for a service delivery team, and can speak to the specific metrics, team size, and outcomes you were accountable for.

What You'll Own


Weekly Operating Cadence
 Lead the weekly operating rhythm for delivery performance, including visibility into volume, capacity, deadlines, quality, and risk. Drive accountability through structured tracking and follow-up.


Operational Efficiency and Scalability
 Identify bottlenecks, redesign workflows, and standardize processes into documentation that supports continued growth.


Capacity Planning and Forecasting
 Build and maintain staffing and capacity models tied to volume, throughput, and deadlines. Provide clear recommendations on resourcing and workload balance.


Cost and Margin Awareness
 Partner with Finance to understand unit economics and protect margin as volume increases. Improve productivity and reduce cost per case without compromising quality.


Automation and Tooling
 Design and improve automated workflows using AI tools to reduce manual effort and increase throughput.


Example Project


A government client requires 500 background checks completed within 30 days. In this scenario, you would:

1. Assess current capacity and forecast throughput against the deadline
2. Build a staffing and workload plan, including contingency planning
3. Establish a weekly dashboard tracking progress, risk, and quality metrics
4. Identify and resolve bottlenecks to maintain schedule and budget
5. Apply automation where appropriate to reduce manual workload

You're a Strong Fit If You Have

• 5 or more years leading operations in a service-based, high-volume, or fast-growth environment
• Direct, hands-on experience building automated workflows with tools such as Make, Zapier, n8n, or GPT and Claude APIs
• Demonstrated ownership of throughput, capacity planning, or cost-per-unit metrics for a service delivery team
• A track record of improving operational efficiency without proportional increases in headcount
• Strong documentation practices, including SOPs, process maps, and clear written communication
• Comfort operating in an environment with shifting priorities and time-sensitive client demands

Preferred, Not Required

• Experience in government contracting, defense, compliance, or another highly regulated or high-trust environment
• Background screening or investigations experience

This Role May Not Be the Right Fit If

• You prefer structured, predictable workflows with well-established procedures
• You view operations as primarily reactive rather than proactive and system-oriented

What Success Looks Like in 12 Months

• Predictable throughput supported by documented service level agreements
• Weekly dashboards that leadership relies on for decision-making
• Measurable improvement in cycle time, quality, and cost per case
• Manual processes simplified, standardized, or automated
• An operating model capable of supporting continued growth

Benefits

• Base salary: $75,000 to $95,000, depending on experience
• Profit sharing
• 401(k)
• Health and dental insurance
• Paid time off
• Remote-first work environment
• Direct access to senior leadership and high-visibility work
• Clear path to Director of Operations as the company grows

This is a remote position.