Senior Operations Manager

SR Operations Manager Job Profile

• Oversee daily operations including sales, purchasing, sourcing, warehousing, shipping/receiving, and inventory control for technical or engineered products.
• Lead, mentor, and manage a cross-functional team, across multiple operational disciplines.
• Ensure customer satisfaction is maintained to the highest levels, and customer enquiries are managed with efficiency and due urgency.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics.
• Support the start-up of the warehouse function, hiring of staff, systems implementation, and process development.
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence.
• Attend regular operational and strategic meetings with senior management, and at times clients, to present KPIs, discuss ongoing issues, and align on performance goals.
• Build and maintain strong relationships with key internal contacts, serving as the primary escalation point for site-level concerns.
• Drive root cause analysis and resolution of operational issues, especially those involving technical product specifications, quality, or fulfilment challenges.
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction.
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling technical goods or equipment.
• Develop and manage the site’s operational budget, including labor planning, equipment needs, and vendor services.
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste.

• Bachelor’s degree in ‘Supply Chain’, ‘Business’, ‘Engineering’, or related field (preferred).
• 5+ years of experience in operations / site management, with oversight of sales, procurement, warehousing, and logistics preferred.
• Proven expertise in inventory control, material flow, and ERP/WMS systems.
• Experience working with highly technical products, technical drawings, and detailed product specifications.
• Background dealing with industrial supplies and critical spare parts for MRO an advantage.
• Strong client engagement skills with the ability to manage escalations and represent operations in executive-level meetings.
• Excellent leadership, communication, people management, and problem-solving abilities.
• Proficient in Microsoft Office, and familiar with supply chain tools and data reporting platforms.

• Leadership role with regular interaction on the floor and in senior management meetings.
• May require occasional travel to other customer locations or regional company hubs.
• Flexibility to support after-hours or weekend operations as needed.