Administrative Management, Analysis Skills, Beverages, Business Administration, Customer Satisfaction, English Language, Health Plan, Interpersonal Skills, Leadership, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Profit & Loss, Regulations, Restaurant, Safety Compliance, Safety/Work Safety, Sales, Spanish Language, Training/Teaching, Willing to Travel, Work From Home
The Senior Operations Manager will oversee and support the General Managers in executing the day-to-day operations of both company and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company’s quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven track record of driving operational success.
This role will report directly to the Vice President of Operations
Key Responsibilities
- Operational Oversight: Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections.
- Performance Management: Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency.
- Training and Development: Provide ongoing training and support to restaurant managers to enhance their skills and performance.
- Compliance: Ensure all locations comply with health, safety, and labor regulations.
- Franchise Relations: Support franchisees in achieving their business goals and maintaining brand standards.
- Beverage Program Oversight: Directly manage and develop our beverage program.
Requirements
Travel Requirements
- Senior Operations Managers are required to visit each restaurant within their region 3 – 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers.
- Bachelor’s degree in business administration, Hospitality Management, or a related field is preferred.
- Fluency in English is required and proficiency in Spanish is strongly preferred.
- Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role.
- Strong leadership and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Ability to travel frequently within the assigned region.
- Experience developing or managing a bar or beverage program is preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home (when not traveling)
- Wellness Resources