Senior Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview 

Sr. Operations Managers shape the Fanatics experience by being an athlete/fan advocate.  The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments.   They will inspire a team of Managers, Supervisors, and athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the General Manager.

How you will make an impact:

• Model a culture of ownership in every customer and employee interaction
• Manage the overall direction, development, and performance of the department and operations partners both internal and external.
• Meet and/or exceed service levels and quality expectations, while working within financial constraints.
• Position will be responsible for determining and providing best solutions to drive revenue and reduce cost.
• Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
• Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
• Monitor program effectiveness and report on productivity to senior leadership
• Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
• Maximize team performance through training, motivation, and incentive programs.
• Suggest innovative solutions that improve customer satisfaction while reducing cost.
• Develop supervisors to become bigger leaders.
• Provide clear, constructive direction and feedback.
• Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.
• Value and appreciate the customer perspective.
• Active decision-making and problem-solving
• Thrive in a fast-paced team environment.
• Communicate with and understand the needs of internal and external customers.
• Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
• Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
• Maintains department standards for productivity, reliability, and accuracy.
• Drives strategic priorities and operational activities.
• Leads the development of staffing forecasts needed to meet peak demands of the business.
• Oversight for the development of on-going process improvements to drive departmental efficiency. 
• Manage a safe workplace by advocating training and accident prevention/preparedness.
• Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
• Additional duties as assigned.

What you bring to the team:

• Must be able to gather detailed and accurate information then translate into internal operation systems.
• Must be customer focused and able to gain understanding of customer's requirements.
• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
• Strong communication skills (written, oral)
• Demonstrated ability to analyze data resulting in effective course of action.
• Proven ability to work in a fast-paced environment while handling difficult situations.
• Excellent planning and organizational skills with the ability to prioritize work and multitask.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You’ll Work and What’s required:

• Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.
• 3-5 years of Fanatics tenure
• 5 years (minimum) of Distribution/Warehouse management 

What’s in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes. 
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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