Senior Operations Manager

Location: Romeoville, IL | Job Type: Full Time | Shift: Afternoons (2p-10:30p) | Annual Base Salary: $138,816 - 159,101

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you—driven, collaborative, and adaptable in a fast-paced environment. To maintain our exceptional delivery standards, the Wayfair Fulfillment team plays a critical role in driving customer satisfaction and repeat business. We are building a premier, asset-based fulfillment network that speeds up deliveries, adds high-value services, and minimizes damage. We are looking for talented leaders to join our growing team—your professional home awaits you at Wayfair!

What You'll Do:

• Leadership & Culture: Build and lead a high-performing team of Operations Managers and Supervisors, fostering a strong culture of safety, employee engagement, and collaboration.
• Operational Excellence: Oversee daily fulfillment center operations, monitoring end-to-end metrics to exceed business plans for safety, quality, throughput, and customer experience.
• Continuous Improvement: Drive quality, process change, and Lean initiatives to streamline operations and deliver year-over-year performance improvements.
• Cross-Functional Partnership: Collaborate with network management, transportation, S&OP, engineering, and inventory planning to coordinate complex, large-scale projects.
• Strategy & Innovation: Support operational strategy to hit revenue and profitability goals, contributing to the development of new tools, technologies, and workflows.
• Communication: Regularly communicate performance trends, strategic insights, and operational improvements to senior leadership and the broader organization.

What You'll Need:

• Experience: 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Process Expertise: Proven background in workflow optimization, throughput analysis, and defect reduction (Lean or Six Sigma experience is highly valued).
• People Leadership: Track record as a people-centric leader who can motivate teams, delegate effectively, and drive results in a rapid-growth environment.
• Analytical Skill: Strong data-driven mindset with the ability to interpret complex metrics and implement actionable solutions.
• Project Management: Entrepreneurial self-starter capable of managing multiple competing priorities with high organization and attention to detail.
• Collaboration: Exceptional communication skills with the ability to influence senior stakeholders and align cross-functional teams.