Job Location: 100% remote (US citizens and green card holders only)
Employee Location: United States
Role: Operations Specialist
Shift Timings: Overlap with India, UK and US teams
Role Overview
We're hiring an Operations Specialist to be a generalist backbone for our revenue organization. You'll spot friction in our processes, tools, and integrations; build the reporting and dashboards that keep sales leadership and reps informed; and act as a first line of support connecting Sales, Enablement, and Marketing. This role suits someone equally comfortable working inside Salesforce, digging into a dataset, and sitting in a room with sales leadership - someone who can prioritize ruthlessly and ship accurate work on tight timelines.
Requirements
Process, Automation & AI
Identify gaps in processes, integrations, and automations; use AI to improve functionality and effectiveness across the revenue org.
Contribute to ad hoc business projects, including integrating new products and business lines into existing operating rhythms.
Reporting & Analytics
Create and implement reporting and dashboards within our tools for the revenue organization, focused on efficiency, effectiveness, and productivity.
Collaborate with Sales Strategy and Sales Data Analytics to keep reporting and metrics aligned across teams.
Support data analysis for sales compensation payouts.
Systems & Salesforce
Build basic Salesforce reports and dashboards, and connect workflows to Zapier for automation.
Partner with our Salesforce developer on data hygiene and data integration for new processes and new business motions.
Knowledge & Enablement
Document processes and build a knowledge repository for first-tier sales support.
Train sales teams on how to effectively use sales tools and processes.
Cross-Functional Collaboration
Partner with Enablement, Sales, CSMs and Marketing to ensure alignment and support for operations.
Contribute to the development of sales strategies and tactics based on data insights and market trends.
Prioritization & Execution
Prioritize competing tasks and deliver accurate output in a timely manner across multiple concurrent projects.
Must-Have Qualifications
Technical Proficiency: Strong understanding of CRM systems (Salesforce), sales engagement platforms, and other sales technologies.
Salesforce & Automation: Comfortable creating basic Salesforce reports and dashboards, and connecting them to Zapier or similar automation tools.
Analytical Skills: able to analyze data - including compensation/payout data - identify trends, and develop insights.
Communication Skills: able to communicate effectively with sales teams, leadership, and other stakeholders.
Problem-Solving Skills: able to identify and solve problems related to sales processes and technology.
Project Management Skills: able to manage multiple projects and priorities simultaneously and deliver accurate output on time.
Exposure to integrating acquisitions or new business lines into existing sales operations and prior experience supporting sales compensation processes preferred.
Familiarity with data visualization tools (e.g., Tableau, Looker) and using AI tools to automate or improve operational workflows.
Benefits
ESOPs: You’ll be eligible for Employee Stock options.
Comprehensive Benefits: Flexible, top-tier benefits package in line with India market standards.
Remote Work Culture: Fully remote with best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.).
Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.