Senior Operations Specialist

Company Overview:

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company's Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.

Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.

Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

Role:

The Senior Operations Specialist is the senior individual contributor in the Operational Readiness & Implementation team. This role owns end-to-end delivery of ORIs initiatives - including product launches, growth campaigns, and brand partnerships - while serving as the teams primary subject matter authority and a key advisor to the Manager.

This role operates with a high degree of autonomy. The Senior Operations Specialist owns the project plan, drives cross-functional alignment, and is accountable for delivery quality from intake through post-launch stabilization. They are not handed a playbook - they build it. They do not escalate most problems - they solve them.

The Senior Ops Specialist is also responsible for the day-to-day direction of the Operations Specialist, providing guidance on task execution, initiative context, and professional development without formal management authority.

Qualification/Skills:

End-to-End Initiative Ownership

• Own project plans for ORI initiatives from intake through post-launch review - defining scope, milestones, dependencies, success criteria, and risk posture.
• Serve as the primary point of accountability for delivery quality and on-time execution across assigned programs.
• Proactively identify and resolve cross-functional blockers before they impact launch readiness.
• Make judgment calls on prioritization, scope management, and risk mitigation within their portfolio.

Operational Readiness Strategy & Risk Assessment

• Lead structured impact assessments across workflows, tooling, staffing, SLAs, and member experience.
• Develop and maintain risk-based readiness frameworks and launch checklists.
• Identify operational failure points and own the mitigation strategy.
• Provide formal readiness assessments and go/no-go recommendations to the Manager.

Subject Matter Authority

• Serve as the teams deepest SME across all active ORI initiatives - product launches, growth programs, and brand partnerships.
• Translate complex operational requirements into clear, actionable guidance for stakeholders at all levels.
• Maintain comprehensive institutional knowledge of ORIs initiative portfolio.
• Represent ORI as the expert voice in cross-functional planning sessions and executive reviews.

Enablement Architecture

• Own ORIs enablement infrastructure - SOPs, playbooks, launch readiness checklists, and training programs for ops stakeholders.
• Ensure enablement materials are scalable, evergreen, and built for teams that will execute independently after handoff.
• Identify systemic gaps in documentation coverage and develop solutions proactively.
• Set the quality standard for enablement outputs across the team.

Cross-Functional Leadership & Stakeholder Engagement

• Influence upstream decisions - in product, marketing, and partnerships - that have downstream operational implications.
• Advocate for ORIs priorities and capacity in planning forums and stakeholder discussions.

Team Mentor

• Provide day-to-day guidance and task direction to the Operations Specialist.
• Serve as a thought partner and sounding board when the OS navigates complex or novel situations.
• Model strong project management practices, documentation standards, and cross-functional communication norms.

Performance Monitoring & Continuous Improvement

• Lead root cause analyses for operational breakdowns.
• Drive post-launch stabilization and time-to-stability improvements.
• Recommend process, staffing, or tooling adjustments based on performance data.

Decision Rights & Accountability

• Owns end-to-end delivery accountability for assigned initiatives.
• Makes independent judgment calls on prioritization, scope, and risk mitigation.
• Advises the Manager on go/no-go readiness, resourcing gaps, and team capacity.
• Resolves most issues autonomously; escalates only the highest-severity risks.

Qualifications:

• 3-5 years experience in operations, member operations, program management, implementation, healthcare operations, or operational strategy.
• Demonstrated track record of owning and delivering complex, cross-functional initiatives independently.
• Deep experience designing operational enablement programs such as SOPs, playbooks, and training frameworks at scale.
• Strong executive communication skills; able to synthesize complexity and present clearly to senior audiences.
• Strong risk management and systems-thinking capability.
• Experience providing informal guidance or direction to junior team members.
• High comfort with ambiguity; proven ability to create structure and drive clarity where none exists.
• Experience in a high-growth, fast-paced environment with competing priorities and evolving workstreams.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:

• We don't let perfect get in the way of progress.

• We move quickly to drive value, not perfection.

• We prioritize what drives impact.

• We never compromise on standards of excellence.

• Member-First, Always:

• We design and deliver like we're caring for someone we love.

• We create calendar, actionable, human experience.

• We prioritize responsiveness, peace of mind, and outcomes.

• We empower members with truth, clarity, and care.

• One Team, Moving Fast:

• We are aligned in purpose, prioritization, and speed.

• We gather diverse perspectives to make informed decisions.

• We clear paths for each other and move fast together.

• We communicate clearly and respectfully, rallying around shared goals.

• Radical Ownership, Relentless Execution:

• We don't just ship- we own outcomes and drive results.

• We act with urgency and precision

• We anticipate, initiate, and follow through.

• We meet challenges with grit and pragmatism.

• We embrace new tech to deliver better outcomes.

• Mission Over Ego:

• We are ruthlessly aligned to our mission- and leave ego at the door.

• We disagree and commit.

• We dont tolerate politics or withholding information.

• We operate with honesty, transparency, and respect.

• Sustained Integrity in Every Detail:

• We earn trust by obsessing over accuracy, quality, and clarity in everything we do.

• We prioritize clinical precision- data must be right.

• We sweat the details because outcomes depend on them.

Why Youll Love Working With Us:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people's lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how were changing the face of healthcare at Function Health.

Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.