Senior Operations Supervisor - Electric

Requisition: 83961

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 121,200 - $ 199,200

Work Location Category: Onsite

We're one of the country's largest energy companies, with a vision of powering a future where people use energy more efficiently and it's safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued.

We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role.

In support of this model, roles have been categorized into one of three work location categories:

1. Onsite - roles where employees are expected to be onsite daily.

2. Hybrid fixed - roles that are a mix of remote work and onsite work fixed days each week

3. Hybrid flexible - roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

As operational lead and division SME (Subject Matter Expert), provide supervision in the operation of the electric distribution system and the delivery of electric customer support services. Manage all aspects of Distribution Operations on a day to day basis including the interfaces with ESOC (Electric System Operations Center) and other departments to ensure top quartile system reliability and meet the daily demands of residential, commercial and industrial customer service repair requests.

Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation and incident communications as needed.

Job Responsibilities

• Manage the delivery of top quartile customer service in the repair and troubleshooting of electric service, including the ETR (Estimated Time of Restoration) process.

• Function as SME for complex operational issues including switching and tagging activities and the development and implementation of process improvements including technical and performance enhancements.

• Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation and incident communication as needed. Make ultimate decisions regarding scheduled outages in support of other departments after considering impact to reliability, project schedules and customer satisfaction.

• Maintain effective working relationships across departments to achieve Electric Operations level objectives and targets. Review and approve new or updated one lines and circuit prints. On an interim basis and as required, assume the role of the Division Operations Manager.

• Manage the overall work plan and score-card results for the department. Influence score-card results in the operational, people, customers and financial quadrants. Direct work management activities and plan to achieve operational targets.

• Achieve the desired results of the Electric Distribution Department through the application of PSEG values, sound management practices and skills and total commitment to teamwork.

• Ensure quality and quantity of work performed is in compliance with Company standards and procedures, safe work practices and government regulations.

• Maximize system reliability by ensuring timely and effective planning and scheduling. As division/department SME, develop MAST and bargaining unit personnel group skills to effectively meet goals and performance objectives.

• Coach, counsel and recognize associates in accordance with Positive Discipline. Conduct fact-finding and handle first and second level grievance meetings of a complex nature. Conduct bargaining unit performance appraisals and provide input to MAST Performance and Accountability reviews.

• Ensure Electric Department on-call coverage and accept call-out obligations. Provide day to day leadership and technical direction to both first line MAST supervision and Bargaining Unit division workforce.

• Directs departmental operations across multiple locations (Headquarters and Sub-Headquarters). Deliver key messages, on-the-job training and development to MAST and Bargaining Unit division personnel (dispatchers, system operators).

• Provide leadership on safety related initiatives and model exemplary safe work practices. Oversee training and development at the Division to ensure compliance. This includes Compliance and Apprentice Training programs.

Job Specific Qualifications

• High School Diploma or GED.
• Demonstrated knowledge of and experience (minimum of 5 years) in the operations of the distribution and sub-transmission system.
• Minimum of 3 years of experience as an Operations Supervisor or equivalent operations department experience.
• Proven subject matter expert (SME) for departmental operations including switching and tagging.
• Demonstrated effectiveness in managing response to emergency operational situations.
• Proven motivations to develop and implement procedures/practices to improve operational results.
• Demonstrated high level of leadership and ability to communicate effectively to diverse groups both MAST and Union.
• Extensive working knowledge of Company/Union agreements and demonstrated experience handling first and second level complex grievance meetings.
• Demonstrated experience with and knowledge of balanced scorecard at the division and department levels.
• Must have a valid U.S. Drivers' License and safe driving record.

Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal