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Senior Operations Support IT Analyst

Global Channel Management

Charlotte, NC

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JOB DETAILS
SKILLS
Administrative Skills, Agile Programming Methodologies, Application Builders, Application Programming Interface (API), Auditing, Automation, Best Practices, Change Management, Cloud Computing, Consulting, Data Modeling, DevOps, Documentation, Identify Issues, Information Technology/Systems Audit, Network Support, Operational Audit, Operational Support, Performance Tuning/Optimization, Process Development, Process Flow, Process Improvement, REST (Representational State Transfer), Release Management/Engineering, Reporting Dashboards, SOAP (Simple Object Access Protocol), Sales Support, Salesforce.com, Scrum Project Management and Software Development, Security Information and Event Management (SIEM), Service Level Agreement (SLA), Software Engineering, Source Code/Configuration Management (SCM), Technical Support, User Account Administration
LOCATION
Charlotte, NC
POSTED
3 days ago

About the job Senior Operations Support IT Analyst

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience

Senior Operations Support Analyst requires:

  • Strong Salesforce administration proficiency (security model, data management, customization)
  • Working knowledge of MuleSoft Anypoint Platform and API management
  • Experience with SOQL, Data Loader, REST/SOAP APIs
  • Charlotte, NC ; Iselin, NJ
  • Basic understanding of Apex and Visualforce for troubleshooting
  • Familiarity with version control and change management
  • Salesforce Administrator certification (ADM 201)
  • Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
  • Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
  • Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Senior Operations Support Analyst duties:
  • Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
  • Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
  • Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
  • Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
  • Partner with business users and development teams; translate technical concepts; participate in release management and testing
  • Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

About the Company

G

Global Channel Management

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