Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience
Senior Operations Support Analyst requires:
Strong Salesforce administration proficiency (security model, data management, customization)
Working knowledge of MuleSoft Anypoint Platform and API management
Experience with SOQL, Data Loader, REST/SOAP APIs
Charlotte, NC ; Iselin, NJ
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management
Salesforce Administrator certification (ADM 201)
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Senior Operations Support Analyst duties:
Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Partner with business users and development teams; translate technical concepts; participate in release management and testing
Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Numbers & Facts
Location
Charlotte, North Carolina
Skills
Administrative Skillsunmatched
Agile Programming Methodologiesunmatched
Application Buildersunmatched
Application Programming Interface (API)unmatched
Auditingunmatched
Automationunmatched
Best Practicesunmatched
Change Managementunmatched
Cloud Computingunmatched
Consultingunmatched
Data Modelingunmatched
DevOpsunmatched
Documentationunmatched
Identify Issuesunmatched
Information Technology/Systems Auditunmatched
Network Supportunmatched
Operational Auditunmatched
Operational Supportunmatched
Performance Tuning/Optimizationunmatched
Process Developmentunmatched
Process Flowunmatched
Process Improvementunmatched
REST (Representational State Transfer)unmatched
Release Management/Engineeringunmatched
Reporting Dashboardsunmatched
SOAP (Simple Object Access Protocol)unmatched
Sales Supportunmatched
Salesforce.comunmatched
Scrum Project Management and Software Developmentunmatched
Security Information and Event Management (SIEM)unmatched