Under the direction of the Operations Manager, install, repair, and operate equipment in support of the services Polygon US provides to its customers. Services that are provided by Polygon include but are not limited to Temporary Climate Solutions, Emergency Drying Services, and Document Recovery Services. Though a technician may specialize in one area of these services, it is expected that technicians be willing and able to support all service lines provided by Polygon if requested. A Senior Operations Technician is also expected to lead and mentor other technicians, and in some cases take on a supervisory role on projects or in the local office.
Essential Job Functions:
Engage in and promote all health and safety protocols and processes at Polygon
Utilize and advocate the Polygon Model in daily functions and activities
Operate company vehicles in a safe and courteous manner while following federally mandated DOT regulations and completing documentation as required. Vehicles are equipped with electronic monitoring devices and drivers are required to have a minimum safety score that is determined by the Polygon EH&S Manager
Accurately complete on a daily basis all project, equipment maintenance, and other documentation as required
Complete and submit expense reports accurately and in a timely fashion to ensure company issued credit card is not delinquent in payment
Set up, maintain, and demobilize temporary climate control equipment on project sites that includes but is not limited to:
Desiccant Dehumidifiers
Refrigerant Based Dehumidifiers
DX Air Conditioning Units
Air Cooled Chillers
Air Handlers and Coil Modules
Heaters (gas, electric, diesel)
Ventilation and Air Filtration
Remote Monitoring and Controls
Communicate and interface proactively with assigned supervisor regarding fleet readiness and project updates or status
Assist in development of best practices and processes for the assigned office
Prioritize repair and maintenance of equipment in the assigned office based upon needs of the business and budgetary constraints
Take part in pre-project planning activities as required
Mentor and assist with training needs for new and developing Operations Technicians
In the local office, minimize out of service equipment in the fleet and engage in activities to make out of service equipment ready to rent
Assist in large scale projects or catastrophe events as required and available
Maintain clean and orderly work area and vehicle
Enter time into NetSuite and ADP per company guidelines
Utilize current ERP (NetSuite) for all functions of the position including but not limited to project management, asset management, inventory, purchasing, and time entry
Job Qualifications:
Minimum two years of technical school or two years on the job experience in a related field preferred
Advanced knowledge of electrical, HVAC, and mechanical skills. High School Diploma or equivalent required
Must have strong interpersonal, verbal, and written communication skills along with technical skills
Must be Team oriented and professional manner
Ability to perform duties that are physical in nature
Willing to work overtime when needed
Willing to travel on short notice, sometimes for extended duration (typically 1-3 weeks)
Strong problem solving skills
Ability to utilize and tow trailers for delivery of equipment
Ability to use IT hardware and equipment for documentation and reporting
Ability to assist with scope and design of basic or complex projects
Be prepared to respond to phone and service calls 24 hours per day 7 days a week
Minimum Training Requirements and Competencies:
All items under Polygon Operations Technician I, II, and Senior Technician completed
Polygon Core Competencies Level 3 complete and reviewed by supervisor