It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
The Senior Order Processing Coordinator owns the process of validating and booking all accepted quotes in accordance with our Company Bookings Policy and compliance policies. The Senior Order Processing Coordinator will also be responsible for handling all provisioning for closed Sales Orders, monitoring various operational reports, internal customer issue resolution, training for new employees, and standard Sales support. This role requires collaboration with several teams across the company, including Sales, Billing, IT, Legal, Support, and Services.
• Manage the Sales Order Processing Queue:
o Review all documentation for accuracy.
o Route contracts and legal agreements to proper Signers.
o Confirm that all fully executed documents are received for processing.
o Review and complete billing for orders, pushing the quote to Zuora and closing the opportunity.
o Create and redirect all cases related to Provisioning or Implementations.
• Coordinate with Legal, Billing, Deal Desk, and Sales Operations to enforce best practices around order form guidelines and all other pre-sale processes for a smooth booking process.
• Communicate pertinent information on the status of orders to management.
• Create and run Salesforce reports and action each item as needed.
• Manage provisioning customer instances with additional purchases through order forms.
• Supports month end/quarter end/year end, overtime required during these periods.
• Creates, reviews, and updates current operational procedures, as required.
• Maintain consistent knowledge of legal agreements and international requirements.
• 3+ years of experience supporting sales environments.
• Advanced experience in DocuSign is highly desired
• Recent experience in Salesforce
• Proficient in Excel and/or reporting and analytics
• Strong attention to detail, excellent time management, and organizational skills.
• Quick learner and able to comprehend the interdependency of multiple programs/processes
• Problem solver and self-motivated who thrives in a fast-paced environment.
• Ability to work without direct supervision.
• College Degree in Business Administration or related field
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.