Senior Order Processing Coordinator

The Senior Order Processing Coordinator owns the process of validating and booking all accepted quotes in accordance with our Company Bookings Policy and compliance policies. The Senior Order Processing Coordinator will also be responsible for handling all provisioning for closed Sales Orders, monitoring various operational reports, internal customer issue resolution, training for new employees, and standard Sales support. This role requires collaboration with several teams across the company, including Sales, Billing, IT, Legal, Support, and Services.

• Manage the Sales Order Processing Queue:
o Review all documentation for accuracy.
o Route contracts and legal agreements to proper Signers.
o Confirm that all fully executed documents are received for processing.
o Review and complete billing for orders, pushing the quote to Zuora and closing the opportunity.
o Create and redirect all cases related to Provisioning or Implementations.
• Coordinate with Legal, Billing, Deal Desk, and Sales Operations to enforce best practices around order form guidelines and all other pre-sale processes for a smooth booking process.
• Communicate pertinent information on the status of orders to management.
• Create and run Salesforce reports and action each item as needed.
• Manage provisioning customer instances with additional purchases through order forms.
• Supports month end/quarter end/year end, overtime required during these periods.
• Creates, reviews, and updates current operational procedures, as required.
• Maintain consistent knowledge of legal agreements and international requirements.

• 3+ years of experience supporting sales environments.

• Advanced experience in DocuSign is highly desired
• Recent experience in Salesforce
• Proficient in Excel and/or reporting and analytics
• Strong attention to detail, excellent time management, and organizational skills.
• Quick learner and able to comprehend the interdependency of multiple programs/processes
• Problem solver and self-motivated who thrives in a fast-paced environment.
• Ability to work without direct supervision.

• College Degree in Business Administration or related field

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.