Senior Patient Account Representative - Revenue Cycle

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.The Sr. Patient Account Representative role focuses on back-end revenue cycle functions, encompassing the full spectrum of patient accounting services. It places a strong emphasis on insurance follow-up and denials resolution as core areas of specialization.Manages account resolution related to insurance follow-up and denials managementOverseas back-end revenue cycle functions from discharge through final account resolutionCoordinates with payers to resolve outstanding claims and ensure timely reimbursementSpecializes in identifying, tracking, and resolving claim denials to reduce delays and prevent revenue lossLocation: Remote (2- 4 weeks onsite for training, 1851 Crosspoint Ave, 77054) Must be able to attend any required onsite meetingsMust live in Texas (TX). This is a Remote position, and you must reside in TexasWe DO NOT provide lodging or mileage reimbursement for trainingOnce you join us you won''t want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: 100% paid medical premiums for our full-time employees Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) The longer you stay, the more vacation you'll accrue! Longevity Pay (Monthly payments after two years of service) Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... Free financial and legal counseling Free mental health counseling services Gym membership discounts and access to wellness programs Other employee discounts including entertainment, car rentals, cell phones, etc. Resources for child and elder care Plus many more! Position Summary:Works to achieve team and departmental goals by performing a variety of duties and procedures to follow-up and resolve outstanding accounts receivable balances on complex accounts by securing payment and/or applying the appropriate adjustments. In addition, responsible for analyzing accounts to identify trends as well as errors including incorrect adjustments, issuing corrected entries when necessary.Position Key Accountabilities:Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary. Updates account information accordingly.Documents communications accurately and completely.Obtains financial information from patients; analyzes information to determine appropriateness of action.Mentors and serves as a resource for less experienced staff.Prepares written responses for administrative complaints and problem accounts.Contacts third party payers to effect payment on patient accounts. Assists in the development of policies and procedures.May perform other duties as assigned. Certification/Skills:Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.Minimum Education:High school graduation or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.Minimum Experience:Three to five years hospital/ medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare.Physical Requirements:Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.Security Sensitive:This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.Residency Requirement:Employees must permanently reside and work in the State of Texas.