About the Department
Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?
The Position
Support the operations and execution of affordability programs across the Diabetes, Obesity and Rare Disease portfolios to ensure Novo Nordisks commitment of patient-centered care as well as fostering relationships with both patients and health care professionals. Works closely with Enterprise Insights, Finance, Market Access, Legal, and Compliance to establish and monitor the program operations and related forecasts for affordability programs. This role drives operational excellence through strong enablement, financial oversight, cross functional coordination, and process improvement to ensure scalable, compliant, and efficient affordability operations.
Relationships
Reports to the Director, Patient Support Enablement. Works closely with Market Access, Finance, Customer Call Center, Enterprise Insights, Supply Chain, Procurement, Public Affairs, Public Policy, Regulatory, Legal, IT, Trade, Patient Safety and Compliance. External relationships include affordability program vendors.
Essential Functions
Partners with vendors and oversees development of program business rules and operations
Collaborates with cross functional partners to facilitate program setup and tracking
Oversees tracking and reporting against program budgets across multiple brands
Responsible for the compilation and processing of pharmacy redemptions for Senior Management approval
Oversees vendor performance via regular status meetings, monthly reporting and calibration calls
Leads development and implementation of programs to ensure seamless and consistent patient experience across channels
Responsible for educating internal stakeholders on affordability programs
Provides input on development of Sales team resources, such as FAQs, to address high-level and program-specific questions
Responds to patient and healthcare professionals' escalated issues/complaints through appropriate customer-facing channels
Manage relationships with key vendors and lead contract negotiation and renewal process
Partners with vendors and oversees the development of program business rules and day-to-day operations for assigned programs
Monitor and track vendor billing, payments, and budgets for multiple programs. Assist with vendor questions, as needed
Supports the day-to-day affordability operations for multiple copay/eVoucher programs
Support patient insights team with vendor data requests
Responds to patient and HCPs escalated issues/complaints through appropriate customer-facing channels
Manages and monitors ongoing affordability vendor training assignments for program compliance
Develop and maintain internal enablement materials, SOPs, playbooks, and operational guidance for affordability programs
Own operational support for budgeting, prefunding, invoicing, and financial tracking for affordability programs
Partner with Finance to ensure accurate forecasting, reconciliation, and financial governance
Support audit readiness through clear documentation, controls, and traceability
Physical Requirements
10-20% overnight travel required.
Qualifications
The base compensation range for this position is $120,000 to 223,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the positions level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, were not chasing quick fixes - were creating lasting change for long-term health. For over 100 years, weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, were making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Starting a career at Novo Nordisk is more than getting a job. It is an opportunity to improve the lives of millions of people living with a serious chronic disease.
Whether you are a part of supplying insulin for patients around the world, discovering the next breakthrough at one of our state-of-the-art research centres, working with us is truly life-changing.
We are a proud life-science company on a mission to ensure that people living with a chronic disease can live a full life. Millions rely on us.
We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. From our colleagues in the lab, working to change lives through pioneering break-through treatments, to our colleagues putting sustainability at the core of our processes and working to prolong the life of our planet, this mission to improve lives is at the core of our every action.
Change is a constant — change in lifestyle, change in technology, change all over. At Novo Nordisk, we don’t wait for change. We drive it.
We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.
That’s why we continuously push to improve the way we work and the lives of the patients we serve, creating innovative solutions that fit the way people want to live. To accomplish this, we embrace a spirit of open-mindedness and experimentation, striving for excellence without fixating on perfection.
Our company is our people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We want to ensure that every employee can achieve a work-life balance that supports their current priorities and where they want to go next.
We value our employees for the unique skills, backgrounds and perspectives they bring to the table. We work continuously to help bring out the best in all of our people, offering opportunities for development and creating an environment of mobility within the company. We strive to offer a workplace that’s great to be in and to be from.
It is very important to us that anyone working with us feels empowered as an employee and as a person. We all should have the opportunity to act fast, make decisions and be agile.
With a career at our company, you will feel a difference right from the start. A sense of inspiration that comes from a shared belief in driving positive change for people, families and communities everywhere, and it’s a collective effort. We rely on the joint potential and collaboration of our more than 45,000 employees.
In the video above, meet Marie Darting, one of our scientists, and hear more about her work as a formulation scientist, her perspective on development plans and the impact she feels her work has on people living with a chronic disease.
We were founded in 1923 and today we are a global healthcare company headquartered just outside Copenhagen, Denmark.
Our purpose is to drive change to defeat diabetes and other serious chronic diseases, such as obesity and rare blood and endocrine disorders. We do so by pioneering scientific breakthroughs, expanding access to our medicines , and working to prevent and ultimately cure diabetes.
With almost 100 years of experience, one of the broadest diabetes product portfolios in the healthcare industry, as well as an award-winning pipeline of innovative products, our success is built on our company values – the Novo Nordisk Way.