Administrative Skills, Business Object Notation (BON), Calendar Management, Customer Support/Service, Equipment Maintenance/Repair, Financial Systems, Forestry and Logging Machinery, HIPAA (Health Insurance Portability and Accountability Act), Health Information Management, Health Insurance, Health Plan, Hospital, Injections, Insurance, Inventory Management, Mail Processing, Medical Assistance, Medical Equipment, Medical Office, Medical Products, Medical Records, Medications, Neurology, Nursing, Nursing Management, Office Management, Operations, Order Processing, Patient Assessment, Patient Care, Patient Charts, Patient Education, Primary Care, Record Keeping, Retirement Plan, Service Delivery, Technical Support, Time Management
Keywords
Job Category Job Category Allied Health Prof/Technical Clerical/Administrative Support Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades
Company Company Bon Secours Charity Medical Group Bon Secours Community Hospital Good Samaritan Hospital HealthAlliance Hospital Margaretville Hospital MidHudson Regional Hospital Mountainside Residential Care Center NorthEast Provider Solutions Inc. Schervier Pavilion St Anthony Community Hospital St. Joseph's Place Westchester Medical Center WMC Advanced Physician Services PC
City/State City NY Goshen Hawthorne Kingston Margaretville Nanuet Port Jervis Poughkeepsie Suffern Valhalla Warwick West Nyack
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Job Title: Senior Patient Service Representative
Company: Bon Secours Charity Medical Group
City/State: Suffern, NY
Category: Clerical/Administrative Support
Department: Neurology
Union: NO
Position: Full Time
Shift: Days
Req #: 12176
Posted Date: Jun 08, 2026
Hiring Range: $18.57 - $23.34
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External Applicant link Internal Applicant link
Job Details:
The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.
Responsibilities:
- Assists patients in the checking in/checking out process and completing necessary paperwork.
- Educates patients in post care instructions and their healthcare coverage responsibilities.
- Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.
- Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.
- Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.
- Forwards records to Bon Secours Charity Health or other parties as directed.
- Assists physician in obtaining patient results and scheduling office appointments when needed.
- Maintains inventory of medical supplies, immunizations, and equipment to request supplies in a timely manner.
- Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.
- Logs all samples received with expiration dates, manufacturers, and lot numbers.
- Records all distributed samples by patient name, date, and number of samples given.
- Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.
- Records all injections and immunizations in medication log as well as patient chart.
- Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.
- Handles all questions regarding the office and procedures.
- Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.
- Oversees the daily schedule for the physician.
- Understands and helps assure compliance with HIPAA.
- Performs other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications.
MA or Order entry certificate preferred.
Other:
Travel to other locations may be required as needed.
Special Requirements:
N/A
About Us:
Bon Secours Charity Medical Group
Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.
Benefits:
We offer a comprehensive compensation and benefits package that includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Savings Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
Apply Now
External Applicant link Internal Applicant link