Administrative Skills, Business Object Notation (BON), Customer Support/Service, Demographics, Electronic Medical Records, English Language, Fast Food, File Maintenance, Financial Systems, Health Information Management, Hospital, Insurance, Interpersonal Skills, Leadership, Medical Office, Medical Products, Medical Records, Medical Treatment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Nursing, Nursing Management, Patient Care, Patient Education, Patient Registration, Performance Management, Productivity Management, Retirement Plan, Schedule Development, Spanish Language, Technical Support, Telephone Skills, Time Management
Keywords
Job Category Job Category Allied Health Prof/Technical Clerical/Administrative Support Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Professional/Non-Clinical Service/Trades
Company Company Bon Secours Charity Medical Group Bon Secours Community Hospital Good Samaritan Hospital HealthAlliance Hospital MidHudson Regional Hospital Mountainside Residential Care Center NorthEast Provider Solutions Inc. St Anthony Community Hospital St. Joseph's Place Westchester Medical Center WMC Advanced Physician Services PC
City/State City NY Goshen Kingston Margaretville Nanuet Port Jervis Poughkeepsie Suffern Valhalla Warwick
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Job Title: Senior Patient Service Representative
Company: WMC Advanced Physician Services PC
City/State: Valhalla, NY
Category: Clerical/Administrative Support
Department: Transplant
Union: No
Position: Full Time
Hours: M-f 8-4:30
Shift: Day
Req #: 47835
Posted Date: May 22, 2026
Hiring Range: $22.25-$27.98
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External Applicant link Internal Applicant link
Job Details:
Job Summary:
The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.
Responsibilities:
- Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
- Registers new patients and assists them in completion of necessary forms.
- Verifies and updates current patient information (demographic, financial, clinical) in the EMR system
- Scans completed forms, identification, and insurance cards into patient documents folder.
- Schedules future appointments based on procedure type, time requirements, and provider schedules.
- Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures.
- Performs the functions of a Surgical Scheduler as needed and requested by management.
- Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
- Accepts payments, issues receipts, and reconciles cash drawer daily.
- Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care
- Provides translation for non-English speaking patients, their families, and staff if bilingual.
- Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
- Accept deliveries of medical/office supplies and mail.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Manage, train, and educate patient service representatives to continually improve performance and skill level.
- Maintains a professional appearance and a clean, safe environment.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Utilizes technology, including specialized software as applicable, to maximize productivity.
- Develops and maintains electronic files as necessary.
- Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
- Other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of two (2) years of customer service and/or medical office experience required.
Education:
High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other:
Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
About Us:
WMC Advanced Physician Services PC
Benefits:
We offer a comprehensive compensation and benefits package that includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Savings Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
Apply Now
External Applicant link Internal Applicant link