Senior Patient Services Specialist - GYN Oncology

Providence St. Joseph Health

Seattle, WA

Apply

JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Administrative Skills, Best Practices, Billing, Cancer, Community and Social Services, Customer Support/Service, Detail Oriented, Diversity, Federal Laws and Regulations, Genetics, Healthcare, Healthcare Quality, Hospital, Medical Office, Medical Records, Medical Terminology, Nonprofit, Oncology, Organizational Skills, Patient Care, Patient Follow-up, Primary Care, Problem Solving Skills, Quality of Care, Schedule Development, Service Delivery, Social Work, Telephone Skills, Telephone Triage, Third-Party Payer, Time Management

LOCATION

Seattle, WA

POSTED

30+ days ago

Description

The Senior Patient Services Specialist plays a vital role in supporting patient care and clinic operations for the Swedish Cancer Institute across multiple campuses. This position provides comprehensive clinic coordination and patient orientation services while exercising a high degree of independence in managing a wide range of clerical and administrative responsibilities.

Key Responsibilities:

Coordinate and schedule new patient visits, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests

Obtain and manage insurance verifications, referrals, and authorizations

Prepare, maintain, and update patient medical records with accuracy and attention to detail

Reconcile billing issues and support timely resolution of patient account concerns

Answer multiple phone lines, triage calls appropriately, and respond to patient, family, and provider inquiries

Serve as a professional liaison between patients, families, physicians, other departments, and third-party payers

Act as an informational resource regarding oncology support services available at the Swedish Cancer Institute

Partner in the orientation and training of new staff members

Complete responsibilities accurately and efficiently in a fast-paced environment with frequent interruptions

Participate in special projects and additional assignments as directed

Patient-Centered Care Expectations:

Demonstrate exceptional communication and problem-solving skills related to patient care and clinic operations

Exhibit compassion, sensitivity, and emotional stability when working with oncology patients and their families

Deliver all services using an exceptional customer service approach (AIDET Level II) to optimize the patient experience within the Cancer Institute

As a key member of the physician practice team, this role is ideal for a highly organized, compassionate professional who thrives in a dynamic healthcare environment and is dedicated to supporting patients throughout their oncology care journey.

Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualification:

Successful completion of Oncology administrative training within six months

Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire

1 year of experience in a healthcare setting preferred (i.e. physician's office, scheduler, etc.)

Experienced in obtaining insurance verifications, referrals and authorizations.

Preferred Qualification:

Associate's Degree Emphasis in Health Care or equivalent educ/experience

Why join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 418944

Company: Swedish Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Day

Career Track: Admin Support

Department: 3901 SFH GYN ONCOLOGY

Address: WA Seattle 1101 Madison

Work Location: Swedish First Hill 1101 Madison-Seattle

Workplace Type: On-site

Pay Range: $29.56 - $44.46

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

About the Company

Providence St. Joseph Health

Resume Resources

Free Resume Templates Free Resume Builder