Senior Policy Manager

Zp Group Llc

Frederick, MD

JOB DETAILS
SALARY
$140,000–$165,000 Per Year
SKILLS
ADP, Acceptance Testing, Acquisition Integration, Agile Programming Methodologies, Application Programming Interface (API), Automation, Bank Management, Billing, Brokerage, Budget Management, Business Case, Business Continuity Planning (BCP), Business Intelligence, Business Operations, Business Processes, Business Strategy, Business Support, Business Transformation, Capacity Management, Career Development, Case Management, Change Control, Change Management, Cloud Computing, Coaching, Conflict Resolution, Continuous Improvement, Contract Management, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer/Client Research, Data Analysis, Data Management, Data Quality, Disaster Recovery, Distribution Management, Diversity, Documentation Standards, Embedded Systems, Financial Compliance, Financial Control, Financial Management, Financial Operations, Financial Risk, Financial Services, Guidewire, Information/Data Security (InfoSec), Insurance, Insurance Regulations, Internal Audit, Internet Security, Kanban, Know Your Customer (KYC), Leadership, Lean Manufacturing, Lean Six Sigma, Legal, Maintain Compliance, Master Data Management (MDM), Mentoring, Mergers and Acquisitions, Money Laundering, Negotiation Skills, Onboarding, Operational Audit, Operational Strategy, Operations Processes, Organizational Development/Management, PCI, Payment Processing, People Management, Performance Analysis, Performance Management, Performance Metrics, Policy Development, Privacy Controls, Problem Solving Skills, Procedure Development, Process Engineering, Process Improvement, Product Development, Project Portfolio Management (PPM), Project/Program Management, Quality Assurance Methodology, Quality Management, Regulatory Compliance, Regulatory Reports, Release Management/Engineering, Reporting Dashboards, Reporting Skills, Requirements Management, Resource Management, Risk, Risk Analysis, Risk Control Matrix, Risk Management, Root Cause Analysis, Salesforce.com, Sarbanes-Oxley Act (SOX), Scrum Project Management and Software Development, Service Delivery, Service Level Agreement (SLA), Software as a Service (SaaS), Staff Development, State Laws and Regulations, Strategic Planning, Succession Planning, System Integration (SI), Talent Management, Team Building, Team Lead/Manager, Technical Strategy, Transaction Processing/Management, Underwriting, Vendor/Supplier Management, Workforce Planning
LOCATION
Frederick, MD
POSTED
2 days ago

Piper Companies is looking for a Senior Policy Manager to join a thriving insurance company. This is a hybrid position and requires the candidate to be onsite 3 days a week.

Essential Duties of the Senior Policy Manager:

  • Lead the Policy and Premium Services department to deliver to customer and partner Service Level Agreements and conversion targets, participating in daily demand meetings and taking appropriate short- and long-term actions
  • Assume Ownership and approve content of business RCM (Risk and Control Matrices)
  • Responsible for reviewing all procedural changes with Legal and Compliance to ensure 100% compliance with all state and other regulatory entities
  • Innovate and lead improvements in systems and processes, completing the necessary business cases and overseeing successful implementation.

Qualifications of the Senior Policy Manager:

  • Bachelor''s degree preferred but not required
  • 6+ years of leadership experience, preferably in Financial Services, overseeing both direct and indirect reports
  • Maintains a Business Owner's Mindset with a focus on the Employee and Customer Experience
  • Process improvement aptitude and skills

Compensation for the Senior Policy Manager:

  • $140,000 - $165,000 (based on experience)
  • Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, sick Leave as required by law

This job opens for applications on 7/2/26. Applications for this job will be accepted for at least 30 days from the posting date

#LI-HYBRID

#LI-BM2

Policy Administration, Insurance Operations, Policy Lifecycle Management, Policy Issuance, Policy Servicing, Policy Maintenance, Policy Endorsements, Renewals Management, Cancellations Processing, Reinstatements, Underwriting Support, Risk Assessment, Compliance Management, Regulatory Compliance, Insurance Regulations, Governance, Operational Governance, Internal Controls, Audit Readiness, Quality Assurance, Process Improvement, Continuous Improvement, Business Process Optimization, Workflow Management, Operational Excellence, Service Delivery, Customer Experience, Customer Retention, Policyholder Services, Stakeholder Management, Cross-Functional Leadership, Team Leadership, People Management, Direct Report Management, Indirect Report Management, Talent Development, Coaching, Mentoring, Performance Management, Employee Engagement, Succession Planning, Workforce Planning, Team Building, Leadership Development, Change Management, Organizational Effectiveness, Conflict Resolution, Decision Making, Strategic Planning, Strategic Execution, Program Management, Project Management, Portfolio Management, Resource Allocation, Capacity Planning, Budget Management, Financial Oversight, Vendor Management, Third-Party Risk Management, Contract Management, Business Operations, Operational Strategy, KPI Management, Metrics Reporting, Performance Analytics, Data Analysis, Business Intelligence, Dashboard Development, Reporting and Analytics, Root Cause Analysis, Problem Solving, Risk Management, Enterprise Risk Management, Fraud Prevention, Claims Coordination, Carrier Relations, Agency Relations, Broker Management, Distribution Management, Product Management, Insurance Product Development, Product Implementation, Customer Journey Mapping, Service Level Agreements, SLA Management, Escalation Management, Case Management, Process Mapping, Documentation Standards, Policy Compliance, Regulatory Reporting, SOX Compliance, Governance Frameworks, Policy Administration Systems, Insurance Technology, Digital Transformation, Automation Strategy, Robotic Process Automation, Workflow Automation, Business Transformation, Systems Integration, Requirements Gathering, User Acceptance Testing, Agile Methodology, Scrum, Kanban, Release Management, Change Control, Business Process Reengineering, Enterprise Platforms, CRM Systems, Salesforce, Policy Management Systems, Guidewire, Duck Creek, InsurTech, FinTech, Embedded Insurance, Digital Insurance, API Management, Open Banking, Digital Payments, Payment Processing, Payment Operations, Billing Operations, Premium Collection, Revenue Operations, Financial Services Compliance, AML Compliance, KYC Processes, Identity Verification, Customer Onboarding, Digital Onboarding, Transaction Monitoring, Payment Risk Management, Data Governance, Data Quality Management, Master Data Management, Data Privacy, Information Security, Cybersecurity Awareness, PCI Compliance, Regulatory Technology, RegTech, Financial Risk Controls, Operational Risk, Vendor Integrations, API Integrations, Cloud Technologies, SaaS Platforms, Product Rollouts, Go-to-Market Support, Business Strategy, Executive Communication, Executive Reporting, Stakeholder Communication, Presentation Development, Collaboration, Negotiation, Influencing Skills, Relationship Management, Client Success, ies, FinTech Partnerships, InsurTech Partnerships, Digital Experience, Omnichannel Operations, Process Standardization, Business Continuity Planning, Disaster Recovery Coordination, Enterprise Change Initiatives, Operational Scalability, Shared Services Management, Mergers and Acquisitions Integration, Compliance Audits, Regulatory Examinations, Risk Controls Testing, Operational Reviews, Lean Management, Six Sigma, Continuous Learning, Talent Retention, Diversity and Inclusion Leadership, Employee Development, Career Pathing, Organizational Leadership, Enterprise Collaboration, Policy Operations Leadership, Insurance Services Management, Financial Operations, Governance Risk and Compliance, GRC, Customer Centricity, Strategic Leadership, Operational Leadership, Digital Strategy, Technology Enablement, Business Enablement, Transformation Leadership

About the Company

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Zp Group Llc