Find your calling at Mercy!
The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.
Scope Criteria:
Position Details:
Senior Practice Manager - Mercy Pediatrics
Full time
Location : Winding Woods Clinic, O'Fallon, MO
Position Summary
The Senior Practice Manager plays a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles. The Senior Practice Manager provides operational oversight and strategic direction for Mercy Primary Care practices, partnering with physicians, providers, and caregivers to enhance performance, improve workflows, and support Mercy's mission of delivering compassionate, high‑quality care.
Minimum Qualifications
Education
Experience
Skills, Knowledge & Abilities
Leadership: Ability to inspire and motivate caregivers to achieve practice goals.
Problem-Solving: Competence in identifying issues and implementing effective solutions.
Communication: Clear and concise verbal and written communication skills.
Teamwork: Ability to collaborate effectively with physicians, caregivers, and cross-functional teams.
Time Management: Ability to prioritize tasks and manage multiple responsibilities.
Adaptability: Flexibility to adjust to changing priorities and fast‑paced environments.
Preferred Qualifications
Education
Key Responsibilities
Caregiver & Provider Leadership
Supervise caregivers to ensure superior patient experience, caregiver engagement, and patient outcomes.
Select, supervise, and support practice staff.
Arrange and coordinate role-based training programs.
Provide practice-level orientation for new caregivers.
Oversee staffing performance, daily functions, and workflow efficiency.
Complete and deliver annual performance reviews.
Develop and coordinate caregiver engagement plans.
Communicate regularly with physicians, APPs, and caregivers to ensure alignment and teamwork.
Connect physicians, APPs, and staff with resources such as training, peer support, or reference materials to help achieve value‑based outcomes.
Patient Experience & Quality
Provide overall leadership of Patient Experience goals, initiatives, and action plans.
Lead service recovery efforts within the practice.
Manage provider schedules and staffing to ensure optimal patient access to their care team.
Ensure a culture of compassionate, patient‑centered care across all practice locations.
Operational Leadership
Oversee daily operations of one or multiple primary care practice sites.
Ensure operational standards are implemented, followed, and continuously improved.
Coordinate with facilities management to maintain a clean, safe, and efficient physical environment.
Deploy EHR and other technology tools to improve outcomes, documentation accuracy, and workflow efficiency.
Educate staff on day‑to‑day policies, procedures, and compliance requirements.
Oversee timely completion of assigned departmental work queues (e.g., GFE, Referral In, Follow-up).
Financial & Business Management
Monitor and manage practice financial performance, including visit volumes, insurance denials, and prior authorizations.
Analyze key performance metrics to identify opportunities for improvement and implement solutions.
Support leadership in achieving performance measurement goals and executing strategic initiatives.
Identify opportunities to improve productivity, patient access, and operational efficiency.
Strategic Planning & Collaboration
Collaborate with providers and leadership to achieve growth and productivity goals.
Assist with long-term practice strategy, development, and execution of improvement initiatives.
Lead implementation of systemwide initiatives, technology enhancements, and process changes.
Other Responsibilities
Supports leadership in performance measurement, goal attainment, and strategic planning.
Perform other duties as assigned.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Office Manager, Practice Manager, Manager
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.