Senior Privacy Compliance Operations Analyst (US)

TD Bank

Mount Laurel, NJ

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JOB DETAILS

SALARY

$72,280–$108,160 Per Year

SKILLS

Analysis Skills, Bank Management, Banking Services, Business Operations, Business Support, Career Development, Change Management, Coaching, Communication Skills, Contract Requirements, Contract Review, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Data Storage, Detail Oriented, Due Diligence, Entrepreneurship, Financial Trend Analysis, Global Financial Markets, Industry Standards, Information/Data Security (InfoSec), Internal Audit, Interpret Regulations, Knowledge Transfer, Lift/Move 25 Pounds, Mail Processing, Maintain Compliance, Mentoring, Multitasking, Office Equipment, Onboarding, Operational Audit, Operational Support, Operations Management, Operations Processes, Organizational Skills, People Management, Performance Management, Privacy Regulations, Problem Solving Skills, Process Analysis, Process Improvement, Program Evaluation, Project/Program Management, Regulations, Regulatory Compliance, Regulatory Reports, Regulatory Requirements, Reporting Skills, Requirements Management, Risk, Risk Analysis, Risk Management, Startup, Statement of Work (SOW), Team Player, Time Management, Training/Teaching, Trend Analysis, Willing to Travel, eLearning

LOCATION

Mount Laurel, NJ

POSTED

1 day ago

Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Compliance
Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization.

The Ideal Candidate

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.

Beyond technical expertise, we're looking for someone with an entrepreneurial mindset-someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure.

Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.

We are seeking a detail-oriented Privacy Compliance Operations Analyst, who serves as a key member of the U.S. Privacy Office, providing second-line oversight for privacy compliance governance and operational risk management. This role ensures adherence to U.S. privacy regulations, including biometric privacy laws, and oversees third-party compliance risks. The analyst supports regulatory change management, policy alignment, and monitoring activities under the Enterprise Regulatory Compliance Management (RCM) Framework.

Responsibilities may include:
1. Regulatory Change Management: Monitor and assess emerging U.S. privacy regulations, including biometric. Update internal policies, standards, and controls to maintain compliance. Collaborate with US regulatory change office (USCRCO), and business stakeholders to implement changes effectively.
2. Biometric Privacy Governance: Assist in Developing and maintaining governance frameworks for biometric data collection, storage, and usage.
Perform Privacy Assessments for initiatives involving biometric identifiers. Ensure compliance with state-specific biometric privacy laws (e.g., BIPA) and enterprise risk appetite.
3.Third-Party Compliance Oversight: Conduct risk assessments and due diligence for vendors handling personal or biometric data by reviewing contracts and deviation reports such as MSA, SOW, etc..
Ensure contractual obligations align with privacy requirements and enterprise standards. Partner with Vendor Compliance teams to monitor adherence and escalate material risks.
Contractual Compliance: Review and validate privacy-related contractual clauses, including data protection addendums and breach notification requirements.
Ensure contracts align with U.S. privacy laws and biometric data regulations by reviewing contract deviations including MSA's, SOW's and NDA's.
Policy & Framework Alignment: Support the U.S. Privacy Office in maintaining policies, standards, and exception management processes.
4. Monitoring & Reporting: Execute risk-based monitoring . Prepare reports for senior management and escalate material compliance gaps.
5.Technical Knowledge: Familiarity with privacy frameworks, principles and laws. Understanding of regulatory change management processes and compliance monitoring tools.

The above details are specific to this role which is outlined in the general description below.

**Please review the Preferred Skills and experience section below as you consider this opportunity.

Job Summary:

The Senior Compliance Governance & Operations Analyst provides a range of research, analytical and/or operational process support within a defined area of the function. Supports implementation activities related to initiatives including the development of and maintaining enterprise Compliance programs. This role may interact with key stakeholders and third-party service providers to deliver Compliance programs that satisfy regulatory requirements.

Depth & Scope:

Expected to exercise sound and expert independent professional judgment and discretion in interacting and communicating with staff and senior management of the Bank with respect to regulatory risk matters.
Empowered to make prudent professional decisions in rendering advice and counsel to business lines or assigned areas on compliance matters and regulatory risks which may impact performance of the business and overall enterprise strategies and objectives.
Provides responses to regulatory agencies and Internal Audit. Interacts directly and independently with auditors and regulatory agencies and provides approval for document submissions to these entities, based on professional judgment regarding responsiveness and appropriateness.
Acts as the primary subject matter expert for certain Compliance Program elements and is expected to make decisions regarding compliance with these Program requirements and to escalate instances of non-compliance.
Works independently as the senior analyst/subject matter expert and may coach and educate others
Oversees and/or independently performs tasks from end to end
Applies expert knowledge of business operations, products, services, methods and operating standards to drive unit or team performance and provides training to other team members based on expert knowledge
Executes on more complex and/or non-standard requests
Researches and investigates a range of operational/reporting/process issues and provides recommendations to senior management across the enterprise (including Global partners)
Recommends and implements solutions within own area of responsibility that impact the strategies and objectives of the Department
Coordinates/integrates work with other areas as needed
Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise
Requires advanced technical/business/function knowledge for discipline supported
High level of complexity in operational/reporting/process and/or analysis function requiring medium to longer term focus
Represents the group as the lead or subject matter expert on projects/initiatives and/or at meetings across the organization

Education & Experience:

Undergraduate degree or equivalent work experience
5+ years of experience

Preferred Skills:

Must have Privacy Compliance work experience in the industry.
Any knowledge of Third Party Risk Management.
Analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to interpret complex regulations and translate them into actionable policies.
Organizational skills for handling multiple priorities.
High attention to detail and risk awareness.
Must be willing to work 4 days a week in the Mt. Laurel, NJ office location site.
Bachelor degree and IAPP licenses an added advantage (a plus)

Customer Accountabilities:

Provides Compliance research, evaluation, operational, reporting and/or analytical support in oversight and control function to internal (Compliance) partners, in a timely manner
Coordinates requests to and from, business (Compliance) partners and coordinates tracking and reporting of Compliance function initiatives and programs
Prepares and delivers summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
Recommends responses to enterprise Compliance Program questions and immediately escalates any sensitive issues according to departmental procedures
Analyzes data and draw conclusions to meet program health reporting requirements
Analyzes emerging trends pertaining to regulatory changes, reporting or other departmental functions and provides recommendations to enhance or rectify Compliance - related gaps, issues and enhancements
Proactively identifies matters requiring additional review, escalation, and liaises with appropriate staff to resolve, as appropriate

Shareholder Accountabilities:

Contributes to various activities and processes as assigned
Adheres to enterprise frameworks or methodologies that relate to activities for own business area
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high risk activities as necessary
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
Acquires and applies expertise in the discipline, provides guidance, assistance and direction to others
Identifies, recommends and effectively executes standard practices applicable to the discipline
Adheres to internal policies/procedures and applicable regulatory guidelines
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
May lead work streams by acting as a project lead/subject matter expert for small scale projects/initiatives in accordance with project management methodologies

Employee/Team Accountabilities:

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participate in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

About the Company

TD Bank

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at hrcompliance@td.com. Please include your FULL NAME, CONTACT INFORMATION and DETAILS ABOUT YOUR REQUEST within the e-mail. TD Bank is an Equal Opportunity Employer.

“EOE/Minorities/Females/Veterans/Individuals with Disabilities".

INDUSTRY

Banking

FOUNDED

1852

WEBSITE

https://www.tdbank.com/

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