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Senior Process Manager

Iconma

Richmond, VA

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JOB DETAILS
SALARY
$40.07 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Business Process Management, Communication Skills, Customer Experience, Data Visualization, Documentation, Establish Priorities, Finance, Google Apps, Health Plan, Lean Six Sigma, Legal, Military, Multitasking, Operations Processes, Organizational Skills, Problem Solving Skills, Process Management, Project Management Certification, Project/Program Management, Risk, Risk Management, Root Cause Analysis, SQL (Structured Query Language), Six Sigma, Tableau, Trend Analysis
LOCATION
Richmond, VA
POSTED
Today
Our Client, a Financial company, is looking for a Senior Process Manager for their Richmond, VA location.
 
Responsibilities:
  • Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements.
  • Present findings and recommendations to process owners and stakeholders to guide remediation actions.
  • Identify and escalate trends that help to inform on targeted control or process enhancements.
  • Ensure documentation is clear, current, and supports compliance, audit, and risk needs.
  • Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness.
  • Use existing documentation to guide analysis and identify gaps or inefficiencies.
  • Develop supplemental materials as needed to reflect evolving processes and controls.
  • Flag and escalate unclear scenarios or documentation gaps, proposing next steps when guidance is needed.
  • Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues.
 
Requirements:
  • Strong analytical skills with experience in accountlevel research and root cause analysis.
  • Comfortable navigating ambiguity and in a dynamic, evolving environment
  • Ability to prioritize and work in a fastpaced environment while managing multiple projects simultaneously
  • Highly organized and detailoriented, with proven ability to produce auditready documentation.
  • Proactive and resourceful, able to work independently while escalating appropriately.
  • Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience.
  • Basic Qualifications:
  • Bachelor’s Degree or military experience
  • At least 2 years of process or project management experience
  • At least 1 year of experience with Google Suite (Gmail, Calendar, Drive, etc.)
  • Preferred Qualifications:
  • Current or Prior Client experience is strongly preferred
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • Business Process Management (BPM) certified
  • 1+ years of experience in Compliance or Risk Management
  • Experience in SQL and/or data visualization (e.g. Tableau)
  • Experience or familiarity with Collections or Recoveries.
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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