Senior Product Manager

Overview

Job Purpose

We are seeking an experienced Senior Product Manager to lead and manage multiple interconnected products end-to-end across our lending technology ecosystem. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure, mortgage analysis tools, and Encompass integrations while aligning cross-functional teams toward unified business outcomes.

You will define initiatives that span multiple quarterly releases, carry them through discovery, agency calibration, engineering delivery, and production enablement, and stay accountable for whether lenders actually adopt them.

Responsibilities

• Product Strategy & Vision

• Define and communicate product vision and strategy across multiple product lines including platform services, mortgage analyzers, and Encompass ecosystem integrations

• Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations

• Align product initiatives with business objectives and market opportunities in the lending technology space

• Own multi-quarter initiatives end-to-end - from business requirements document through phased release planning, GTM readiness, and post-launch adoption

• Conduct market research and competitive analysis to identify opportunities and inform product direction

• End-to-End Product Management

• Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives

• Manage complex interdependencies between platform infrastructure, analytics solutions, and LOS integrations

• Define and prioritize features based on customer needs, technical constraints, and business value

• Translate business requirements into detailed product specifications and user stories

• Cross-Functional Leadership

• Partner with engineering, design, data science, and operations teams across multiple workstreams

• Lead and coordinate activities across distributed teams working on interconnected solutions

• Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences

• Serve as the primary point of contact for executive stakeholders on product matters

• Stakeholder Management

• Build strong relationships with internal stakeholders including lending operations, compliance, sales, and customer success

• Gather and synthesize feedback from diverse user groups including loan officers, processors, underwriters, and administrators

• Present product plans, progress, and outcomes to executive leadership

• Manage expectations across multiple stakeholder groups with competing priorities

• Technical Collaboration

• Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline

• Understand technical architecture of platform services and integration patterns with Encompass

• Partner with architects to ensure scalability, security, and maintainability of solutions

• Evaluate technical feasibility of proposed features and alternatives

• Performance & Optimization

• Define success metrics and KPIs for each product area

• Analyze product performance data and user behavior to identify improvement opportunities

• Drive continuous improvement through experimentation and iteration

• Monitor adoption and engagement metrics across all product lines

Knowledge and Experience

• Bachelor''s degree in Business, Computer Science, Engineering, or related field
• 7+ years of product management experience in B2B software or financial services technology
• 3+ years managing multiple products or complex platform solutions simultaneously
• Proven track record delivering end-to-end products from conception to market success
• Experience with mortgage technology, lending platforms, or financial services software strongly preferred
• Demonstrated experience with Loan Origination Systems (LOS), particularly Ellie Mae Encompass
• Strong understanding of API-driven platform architecture and integration patterns
• Familiarity with mortgage lending workflows, compliance requirements, and industry regulations
• Experience with data analytics products and business intelligence tools
• Working knowledge of Encompass APIs, plugins, and customization capabilities
• Understanding of authentication, security, and data privacy in financial services
• Strategic Thinking : Ability to see the big picture while managing tactical execution across multiple products
• Prioritization : Expert at making difficult trade-off decisions with limited resources and competing demands
• Communication : Exceptional written and verbal communication skills; ability to influence without authority
• Analytical : Data-driven decision maker comfortable with quantitative and qualitative analysis
• Leadership : Natural leader who can inspire and align teams without direct reporting relationships
• Adaptability : Comfortable with ambiguity and changing priorities in a fast-paced environment
• Customer Focus : Deep empathy for users and commitment to solving real customer problems

Preferred Qualifications

• Previous experience in mortgage lending, fintech, or regulated industries
• Familiarity with complementary mortgage technology vendors and ecosystems

Remote Base Salary Range

The expected base salary for this role is between $75,000 - 160,000 USD.  The base salary range does not include Intercontinental Exchange's incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.