Job Description
Own and accelerate the growth of Amazon"s premium ultra-fast (1-3 hour) delivery business by deeply understanding both the customer experience and the operational network that enables it. You"ll diagnose business performance, identify the drivers behind customer adoption and unit-volume trends, and make high-judgment decisions that improve business outcomes in a rapidly evolving environment.
Key job responsibilities
- Build a deep understanding of the business by identifying the leading indicators behind customer adoption, unit-volume growth, and operational performance - and translate those insights into actions that improve business results.
- Work seamlessly across Product and Operations - understanding how operational constraints influence customer experience and how product decisions affect execution across the delivery network.
- Diagnose why key business metrics are moving and recommend corrective actions with speed.
- Operate autonomously - own feature and expansion decisions without requiring approval - while influencing senior leaders through sound business judgment.
- Optimize the end-to-end customer experience across Amazon platforms and apps, and develop/refine pricing structures for the premium service.
A day in the life
- Develop a deep understanding of the business drivers behind customer adoption and unit-volume growth.
- Identify why key metrics are moving and recommend corrective actions.
- Balance customer experience with operational realities across the delivery network.
- Operate autonomously while influencing senior leaders through data and sound business judgment.
- Drive measurable improvements in business performance.
About the team
Impact:
This high-visibility role directly impacts Amazon"s P&L and customer experience. You"ll be at the forefront of innovation, driving initiatives that reshape how millions of customers receive their Amazon orders.
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Corrective Actionunmatched
- Customer Acquisitionunmatched
- Customer Experienceunmatched
- Identify Issuesunmatched
- Metricsunmatched
- Multiplatform/Cross-Platformunmatched
- Performance Managementunmatched
- Pricingunmatched
- Process Improvementunmatched
- Product Managementunmatched
- Profit & Lossunmatched
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