Senior Product Manager

Overview

At Global Skilling (GS), our mission is to shape the current and future workforce by building employee confidence and impact through in-demand AI skills and experiences. With technology evolving rapidly, having a skilled workforce is more important than ever. We believe that making learning accessible to all is key to fostering a diverse and inclusive culture, helping people excel both personally and professionally, and igniting innovation.

We are looking for a deeply technical, systems-minded, and collaborative individual to join our team as a product manager, supporting the Technical Reliability & Enablement pillar of the Content Planning & Interactivity team. In this role, you will go deep into the architecture of our interactive lab platform and work shoulder-to-shoulder with Microsoft engineering teams and our lab hosting partners to make lab engineering measurably more efficient and reliable. Your work will determine how reliably, securely, and quickly we can author, validate, and publish labs at scale for on-demand learning.

Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their highly qualified contributions each day. Join us and help shape the future of the world.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

The Senior Product Manager -Interactive Learning is responsible for the following:

• Lab Architecture & Technical Depth: Develop a first-principles understanding of the end-to-end lab architecture, including provisioning, environment configuration, identity and subscription management, automation, and the platform services labs depend on. Use that depth to evaluate design tradeoffs, spot fragility before it reaches learners, and shape the technical roadmap for the lab ecosystem.
• Lab Engineering Efficiency: Own the strategy and backlog for making lab build, test, and release faster and more repeatable. Identify the bottlenecks in the authoring-to-publish pipeline, drive templating, reuse, automation, and validation tooling, and set the efficiency targets that reduce time-to-publish and cost per lab without sacrificing quality.
• Microsoft and Authorized Lab Hosting Vendors Engineering Partnership: Serve as the primary technical product counterpart across Microsoft engineering teams and vendor engineering. Translate learner and business needs into clear technical requirements, negotiate priorities and sequencing across roadmaps, and hold joint delivery commitments accountable through a shared plan of record.
• Reliability & Security at Scale: Partner with engineering to raise the reliability and security bar for labs, covering resilient provisioning patterns, subscription and license hygiene, monitoring and alerting coverage, and safe deployment practices. Drive the systemic fixes that eliminate recurring failure classes rather than treating them one incident at a time.
• Scaled Enablement for On-Demand Learning: Build the standards, reference patterns, tooling, and documentation that let content and engineering teams produce labs consistently at scale. Enable a growing catalog of on-demand and credential-aligned learning experiences without a linear increase in engineering effort or support load.
• Data-Driven Decision Making: Define and instrument the metrics that describe lab health and engineering efficiency, including build and publish cycle time, provisioning success rates, defect and rollback rates, support burden, and cost per lab hour. Use that telemetry to prioritize investments, inform leadership, and demonstrate impact over time.

Other

• Embody our culture and values

Qualifications

Minimum Qualifications:

• Bachelors Degree AND 5+ years experience in product/service/program management or software development
• OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelors Degree AND 8+ years experience in product/service/program management or software development

• OR equivalent experience.

• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

• 4+ years experience disrupting a market for a product, feature, or experience (e.g., differentiated disruption, taking the place of an established competing product).

• Experience authoring and owning roadmaps for complex end-user experiences with multiple engineering dependencies.

• Experience defining tech industry upskilling and credentialing experiences.

• Experience applying security and compliance requirements to a customer-facing platform.

• Hands-on experience with cloud platforms such as cloud provisioning and identity, infrastructure-as-code, or CI/CD pipelines.

• Experience with virtual lab, sandbox, or hands-on training environments and the platforms that host them.

• Experience driving engineering efficiency, automation, or developer/authoring productivity improvements with measurable results.

• Experience leading cross-organization technical programs with engineering and external vendor or partner teams.

• Experience defining success metrics, instrumenting telemetry, and measuring impact.

• Proficient technical foundation with the ability to engage with engineering teams to discuss architecture and system designs/optimization.

• Product Management Professional/Project Management Professional, archival, or a similar certificate is a plus.

#E&OJobs, #EOJobs

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.