Senior Product Manager

ECI has an exciting opportunity for an experienced Senior Product Manager to join our team. In this role, you will play a crucial leadership & contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. Youll introduce clients to ECIs digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.

This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.

What you will do:

• Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.
• Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.
• Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.
• Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.
• Pitch proposals to prospective client stakeholders, highlighting ECIs digital value propositions as well as describing the scope of the engagement. Then gathering feedback and aligning with the client & offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.
• Plan project kickoffs with offshore delivery leads, coordinating & providing input on resource staffing and assisting in formulating project execution plans.
• Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.
• Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.
• Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support & Maintenance).
• Ensure the renewal of existing support and maintenance accounts.
• Act as a subject matter expert on cloud (AWS & Azure), data applications & pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.
• Assist in hiring new Product Owners and/or offshore technical resources.
• Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services.
• Collaborate with offshore leads on delivery processes and optimization.
• Conduct weekly, monthly, and quarterly update and status meetings with clients as needed.
• Be prepared to conduct status updates with offshore project teams ad hoc and contribute to project work as necessary.
• Define requirements for project releases and iterations by writing PRDs, assisting in writing user stories and acceptance criteria, and applying agile methodologies.
• Attend workshops, take certifications, and advance knowledge across project domain types.
• May be expected to travel to conferences, client offices, or NYC headquarters.

Who you are:

Education and Experience

• Bachelors Degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience: Minimum of 5-7 years in project management, consulting, product management, or a related field.
• Proven experience in cloud technologies (AWS & Azure), data applications & pipelines, application development, and AI solutions.
• Consulting experience is a major plus as we interface with many clients in advisory way.

SKILLS AND COMPETENCIES

• Technical Expertise: Strong understanding of cloud platforms (AWS & Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.
• For all areas mentioned, strong understanding of their use cases, common application architecture & systems design, functional & technical requirements, and project implementation plans.
• Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support & maintenance phases.
• Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.
• Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.
• Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.
• Client Relationship Management: Experience in building and maintaining client relationships. Ability to identify upsell opportunities and ensure the renewal of support and maintenance accounts.
• Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies & learn quickly.

PREFERRED CERTIFICATIONS

• Project Management Professional (PMP) or equivalent
• Certified ScrumMaster (CSM) or equivalent
• AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
• Previous work with financial services firms (PE, Hedge Funds, Investment Banking, etc.)
• Experience working with MSPs and/or MSSPs and understanding types of service.
• Experience working with cybersecurity, GRC, and/or networking setup.

PERSONAL ATTRIBUTES

• Problem-Solving: Strong analytical and problem-solving skills.
• Adaptability: Ability to adapt to changing client needs and project requirements.
• Detail-Oriented: Attention to detail in project planning and execution.
• Self-sufficient: Ability to work autonomously and drive tasks forward

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

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